Easter Seals Jobs

Description We are in search of a Customer Experience Representative who will become an integral part of our manufacturing team in Long Beach, California. In this role, you will be required to handle customer applications, maintain customer records, address customer inquiries, and monitor customer accounts to take necessary actions.

Responsibilities:

• Efficiently processing customer credit applications

• Keeping customer credit records accurate and up to date

• Resolving any customer inquiries that arise in a timely manner

• Monitoring customer accounts and taking appropriate action when required

• Providing clear troubleshooting and repair techniques to in-home service technicians, store personnel, and consumers

• Working in a performance-measured environment guided by Key Performance Indicators (KPIs)

• Handling multiple customer points of contact including chat, email, fax, and phone

• Processing Return Goods Authorization as needed

• Using software such as Zendesk, and demonstrating proficiency in Call Center Customer Service. Requirements • Demonstrated experience in a customer service role within the manufacturing industry

• Proficient in using Zendesk for customer service management

• Experience working in a call center environment

• Strong understanding of call center customer service protocols

• Excellent verbal and written communication skills

• Ability to handle and resolve customer issues effectively

• Detail-oriented with the ability to multitask

• High level of patience and empathy when dealing with customer complaints

• Ability to work in a fast-paced, high-pressure environment

• Willingness to learn about the company's products and services

• Basic computer skills and familiarity with standard office applications

• Ability to work in a team and contribute to achieving team goals

• Ability to work flexible hours, including evenings and weekends if required. TalentMatch®

­Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

Robert Half will consider for employment qualified applicants with arrest or conviction records in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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