Easter Seals Jobs

Customer Service Representative - Healthcare* Location - London, KY (On-site Position)* Hourly Base Pay - $17.20 plus $1800+ in potential bonuses!* Schedule - Regular and Limited-Service Full-Time schedules available* Please note, this posting is for both regular and limited service (FT) positions. All positions are on-site only. This job posting is for upcoming classes in London, KY; hours, schedule, and targeted start date are discussed with recruiter.* Night shifts are highly desirable! We offer a 10% shift differential for any hours worked between 7pm and 5am.Providing Customer Care to America's Most Vulnerable.Are you passionate about making a positive impact on people's lives? Do you have a knack for providing exceptional customer service? If so, then we have an opportunity for you! Maximus is currently seeking Customer Service Representatives (CSRs) to join our team.About the roleThis position will provide customer care to some of the most vulnerable communities in America who need to maneuver through complex healthcare plans. To prepare for this role, Maximus provides paid, comprehensive training that equips our CSRs with the highest levels of knowledge and professionalism.Pay and Benefits* At Maximus, we believe in the power of teamwork and mutual success. Our benefits reflect this philosophy by supporting your physical health, financial wellbeing, and work/life balance, ensuring you're equipped for all the moments that matter.* Base rate $17.20/hr. + 10% shift differential for evening shifts* $1800 + in bonus opportunities, including training completion, referrals and more* Additional $1000 in bonus opportunities for Limited-Service positions* 401k with company match* Paid accrued Sick Leave and PTO plus 11 paid holidays* Company paid, base employee Medical Coverage* Employee Assistance Program (EAP)VA* Employee Wellness and Discount Programs* Flexible scheduling options* A supportive environment with career development and promotional opportunities* No cold calling, sales, or collection calls! Eligibility requirements apply, ask your recruiter for more details Maximus culture:Essential Duties and Responsibilities:- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e. telephone, emails, web chats, or written letters).- Calls are basic and routine.- Uses computerized system for tracking, information gathering, and/or troubleshooting.- Provides feedback when needed, provide input on call trends, processes, procedures, and training.- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.Primary Responsibilities: Provide timely responses to telephone inquiries in a courteous and professional manner, using pre-scripted responses* Follow policies and standard operating procedures such as filling out timesheets, adhering to privacy and HIPAA rules* Utilize standard technology such as telephone, e-mail, and web browser to perform job duties* Assist caller(s) with filling out online applications and submitting electronically to plan provider for processing* Complete basic call log related to the phone inquiries such as clicking radio buttons to confirm which scripts were read to the caller* Refer calls as required to CSR Lead* Maintain up-to-date knowledge of client regulations and policies* Report problems that occur via the online system so they can be addressed by the appropriate parties* Working special holidays and/or overtime may be required* Regular and predictable attendance is required* All personnel will be required by contract to undergo program update training as the program changesMinimum Qualifications:* High School Diploma or equivalent required* Six (6) months customer service experience required* Must be able to speak and read English fluently* Ability to work within established turnaround times* Must have excellent interpersonal skills and the ability to organize simultaneous tasks* Ability to work as a member of a team Minimum Requirements- High School diploma or equivalent with 6 months of customer service experience.- Must be able to speak and read English clearly, professionally and fluently.EEO StatementActive military service members, their spouses, and veteran candidates often embody the core competencies Maximus deems essential, and bring a resiliency and dependability that greatly enhances our workforce. We recognize your unique skills and experiences, and want to provide you with a career path that allows you to continue making a difference for our country. We’re proud of our connections to organizations dedicated to serving veterans and their families. If you are transitioning from military to civilian life, have prior service, are a retired veteran or a member of the National Guard or Reserves, or a spouse of an active military service member, we have challenging and rewarding career opportunities available for you. A committed and diverse workforce is our most important resource. Maximus is an Affirmative Action/Equal Opportunity Employer. Maximus provides equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disabled status.Pay TransparencyFor positions on this contract, Maximus will pay the prevailing wage rate for the location in which the employee is working, as determined by the Department of Labor. That wage rate will vary depending on locality. An applicant's salary history will not be used in determining compensation.Hourly Base Pay Minimum for this Position$ 17.20Hourly Base Pay Maximum for this Position$ 17.20