Easter Seals Jobs

Who Are We?

Taking care of our customers, our communities and each other. That’s the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 160 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it.

Job Category

Operations

Target Openings

1

What Is the Opportunity?

• Within Travelers Europe, the Europe Operations division is dedicated to enhancing customer and agent experiences while driving revenue growth and maintaining profitable underwriting results. Our aim is to foster a culture of innovation and efficiency throughout Travelers Europe. • The Operational Effectiveness (OE) team focuses on managing and enhancing end-to-end (E2E) processes crucial to our business success. We continuously seek opportunities to advance and refine our process capabilities, while collaborating with and influencing our business partners to ensure alignment with our Travelers Europe strategy., change initiatives and production priorities. • As the Manager, Strategic Enablement (SE) within Travelers Europe's Operational Effectiveness team, you will play a key role in optimising end-to-end business processes to enhance customer, employee, and agent experiences. • You will contribute to improving business outcomes by supporting and influencing strategic initiatives, ensuring operational continuity. This role may involve overseeing a team of business professionals or helping to lead project teams to ensure alignment with TRV Europe business unit objectives and key results.

What Will You Do?

• Proactively identify opportunities and issues through root cause analysis, active listening, and engagement with stakeholders across multiple teams, business areas, and processes.

• Identify and evaluate process improvement opportunities, engaging key stakeholders to gain buy-in for implementation where appropriate. Initiate and implement multiple mid-complexity improvement opportunities.

• Lead and oversee impact assessments, as well as the implementation and execution of assigned initiatives.

• Take ownership and influence the end-to-end execution of operational components for initiatives of mid to high complexity, impacting the broader line of business. This includes monitoring benefits, managing risks, scheduling, implementation, and maintenance.

• Evaluate tools and procedures for optimal process efficiency and identify areas for automation.

• Identify process gaps using KPIs and conduct data and reporting analysis to address them.

• Facilitate complex workflow updates and design sessions to drive process improvement recommendations.

• Assist in prioritising efforts and advocating for resource allocation where necessary.

• Optimise the performance of one or multiple processes, capabilities, and/or technologies.

• Perform other duties as assigned.

What Will Our Ideal Candidate Have?

• Bachelor’s Degree.

• 5 years of relevant business process management experience.

• Familiarity with Lean, Six Sigma, and Agile methodologies.

• Experience leading and managing complex projects.

• Proficient knowledge of Microsoft PowerPoint and Excel.

• Excellent communication skills with the ability to engage with all levels of management.

• Strong ability to build relationships across cross-functional teams to achieve project goals.

• Excellent analytical skills for tracking and evaluating current processes.

• Strategic thinker with sound judgment in resolving issues.

• Awareness of trends, emerging platforms, and new technologies, with the ability to identify best practices.

What is a Must Have?

• Relevant experience in operations, project collaboration, or a related field.

What Is in It for You?

• Private Medical Insuran ce: On commencement of employment, you are eligible for single cover provided by Travelers, with the option to add cover for your dependents, at your expense through payroll deduction.

• Retirement: Travelers will make a core contribution of a percentage of salary to your Pension Plan. Additionally, if you decide to contribute to the plan, you will receive an increased company contribution.

• Holiday Entitlement: Start your career at Travelers with a minimum of 25 days holiday entitlement annually, plus the opportunity to purchase additional days to allow for up to a total of 35 holidays per year.

• Wellness Programme: The Travelers wellness programme is comprised of tools, discounts and resources that empower you to achieve your wellness goals and caregiving needs. In addition, our mental health programme provides access to free professional counseling services and other resources that support your daily life needs.

• Volunteer Encouragement: We have a deep commitment to the communities we serve and encourage our employees to get involved. Travelers has a Matching Gift and Volunteer Rewards programme that enables you to give back to the charity of your choice.

Employment Practices

Travelers is an equal opportunity employer. We value the unique abilities and talents each individual brings to our organization and recognize that we benefit in numerous ways from our differences.

If you are a candidate and have specific questions regarding the physical requirements of this role, please send us an email (4-ESU@travelers.com) so we may assist you.

Travelers reserves the right to fill this position at a level above or below the level included in this posting.

To learn more about our comprehensive benefit programs please visit http://careers.travelers.com/life-at-travelers/benefits/ .