Easter Seals Jobs

Description

In the EU, we are witnessing an unprecedented surge in legislation that affects the Selling Partner experience (SX) and threatens Gross Merchandise Sales (GMS). This legislative landscape increases the complexity and cost of selling in the region, making verification a significant barrier for seller launches.

As a Senior Program Manager for EU Verification, you will be responsible for developing and leading a mission-critical program to proactively identify, track, and drive essential programmatic initiatives around Know Your Customer (KYC). KYC is a regulatory obligation to identify customers, verify their identity, and perform related due diligence measures, forming part of Amazon's Anti-Money Laundering (AML) program. Currently, Amazon conducts KYC on all sellers in its European marketplaces.

1. Bachelor's degree or equivalent

2. Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL

3. Experience working cross functionally with tech and non-tech teams

4. Experience defining program requirements and using data and metrics to determine improvements

5. Experience in program or project management

Preferred Qualifications:

1. MBA/Master degree

2. Experience in driving end to end delivery, and communicating results to senior leadership

3. Experience leading process improvements

4. Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization

5. Experience building processes, project management, and schedules

Key job responsibilities

1) Identify and drive complimentary programmatic initiatives to fix key SX and Operational Service level (SL) gaps

2) Develop a robust performance management framework, incorporating KPIs, and reporting mechanisms to drive ongoing improvement.

3) Design and implement a strong governance framework to manage operational risks associated with third-party and seller compliance.

4) Work closely with executive stakeholders to identify and address operational risks, ensuring compliance across all key processes.

5) Convert complex challenges into actionable strategies and deliver measurable outcomes.

Basic Qualifications

• Experience positioning and selling innovative solutions to new and existing customers and market segments

• Experience with Microsoft Office products and applications

• Experience with sales CRM tools such as Salesforce or similar software

• Bachelor's degree or equivalent

Preferred Qualifications

• Knowledge of procurement and source to pay processes and solutions or equivalent experience

• Experience identifying trends and needs to improve an already closed large-scale technology deal

• Experience in B2B or enterprise sales with a focus on hunting new business

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/content/en/how-we-hire/accommodations.