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About NCR VOYIX

NCR VOYIX Corporation (NYSE: VYX) is a leading global provider of digital commerce solutions for the retail, restaurant and banking industries. NCR VOYIX is headquartered in Atlanta, Georgia, with approximately 16,000 employees in 35 countries across the globe. For nearly 140 years, we have been the global leader in consumer transaction technologies, turning everyday consumer interactions into meaningful moments. Today, NCR VOYIX transforms the stores, restaurants and digital banking experiences with cloud-based, platform-led SaaS and services capabilities.

Not only are we the leader in the market segments we serve and the technology we deliver, but we create exceptional consumer experiences in partnership with the world’s leading retailers, restaurants and financial institutions. We leverage our expertise, R&D capabilities and unique platform to help navigate, simplify and run our customers’ technology systems.

Our customers are at the center of everything we do. Our mission is to enable stores, restaurants and financial institutions to exceed their goals – from customer satisfaction to revenue growth, to operational excellence, to reduced costs and profit growth. Our solutions empower our customers to succeed in today’s competitive landscape.

Our unique perspective brings innovative, industry-leading tech to all the moving parts of business across industries. NCR VOYIX has earned the trust of businesses large and small — from the best-known brands around the world to your local favorite around the corner.

TITLE: Senior Customer Operations Lead

Grade: 12

Location: London, UK

Responsibilities

• Service Delivery responsibilities for selected major global account.

• Perform in-depth and high-level technical presentations for customers, partners, and prospects.

• Provide consultative support to other COL's in other areas of the business

• Mentor other COL's in the assigned territory.

• Viewed as a leader by senior management, peers, and customers.

• Proactively plan to prevent issues that shorten time to revenue and affect future opportunities through the account teams and appropriate organizations.

• Work closely with the ESSM to ensure overall global framework & customer strategy is maintained.

• Yield maximum product and services revenue from each account while driving customer satisfaction.

Technical/Business Knowledge

• In-depth knowledge of Hospitality industry

• Detailed knowledge of quick service restaurants would be a distinct advantage.

• Thorough knowledge of the technologies used by the Hospitality industry, including solution, technology, and product offerings.

• Good understanding and experience in Customer Satisfaction methodologies.

• Hands-on experience in Industry Enterprise solution device management, Security, Planning, and Implementation.

• Strong knowledge of billing, problem reporting, provisioning, testing, and service activation systems/platforms.

• Strong project management leadership and resource tracking techniques.

• Must be viewed as a leader by senior management, peers and customers.

Skills Required

• Excellent customer facing written and verbal communication, listening, negotiation and presentation skills.

• Technical knowledge and consultative skills that are above reproach.

• Ability to understand complex technical and the ability to solve the problem or solicit the required resources.

• Ability to train other members of the team and act as a mentor as required.

• Ability to lead and collaborate with specialized cross-functional team, assign tasks and provide direction with little to no supervision.

• Demonstrated ability to implement, drive and track projects.

• Must be viewed as a leader by senior management, peers and customers.

• This role is required to spend at minimum 1 day per week in the customer office location in London

Offers of employment are conditional upon passage of screening criteria applicable to the job

EEO Statement

Integrated into our shared values is NCR Voyix’s commitment to diversity and equal employment opportunity. All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law. NCR Voyix is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. Every individual at NCR Voyix has an ongoing responsibility to respect and support a globally diverse environment.

Statement to Third Party Agencies To ALL recruitment agencies: NCR Voyix only accepts resumes from agencies on the preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Voyix employees, or any NCR Voyix facility. NCR Voyix is not responsible for any fees or charges associated with unsolicited resumes

“When applying for a job, please make sure to only open emails that you will receive during your application process that come from a @ncrvoyix.com email domain.”

Help us run the world's top brands.

At NCR Voyix (http://www.ncr.com/) , we specialize in turning routine transactions into meaningful connections. With a rich history (http://www.ncr.com/about/history) of innovation, we've been at the forefront of problem-solving through technology. Operating globally in over 30 countries, we lead in Retail, Restaurant, Digital banking, and Payments. Our solutions optimize banking operations, streamline restaurant services, enhance retail interactions, and foster trust through secure payment systems.

We take pride in our strong culture (http://www.ncr.com/about) and a history of providing robust career paths. Come work for a leading technology company where you can grow your career. Join us and be part of revolutionizing transactions across these pivotal industries.