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In alignment with our Microsoft values, we are committed to cultivating an inclusive work environment for all employees to positively impact our culture every day and we need you as a Regional Program Manager - Security (ZTN).

Microsoft’s Cloud Operations & Innovation (CO+I) is the engine that powers our cloud services. As a CO+I Regional Program Manager – Security (ZTN), you will perform a key role in delivering the core infrastructure and foundational technologies for Microsoft's online services including Bing, Office 365, Xbox, OneDrive, and the Microsoft Azure platform. As a group, CO+I is focused on personal and professional development for all employees and offers trainings and growth opportunities including Career Rotation Programs, Diversity & Inclusion trainings and events, and professional certifications.

Our infrastructure is comprised of a large global portfolio of more than 200 datacenters in 32 countries and millions of servers. Our foundation is built upon and managed by a team of subject matter experts working to support services for more than 1 billion customers and 20 million businesses in over 90 countries worldwide.

With environmental sustainability and optimization at the forefront of our datacenter design and operations, we continue to grow and evolve as we meet the ever-changing business demands that hold Microsoft as a world-class cloud provider.

Do you want to empower billions across the world? Come and join us in CO+I and be at the forefront of the action!

In alignment with our Microsoft values, we are committed to cultivating an inclusive work environment for all employees to positively impact our culture every day.

#COICareers

Responsibilities

As a successful Regional Program Manager Security (ZTN), your success is measured by:

Service Delivery

• Manage the portfolio of Zero Trust Network and other Datacenter Operations security projects for the regional field operations organization.

• Manage the DCOps Infrastructure (ZTN) Growth Budget that drives OPEX and CAPEX requirements to support the ZTN requirements, infrastructure support to enable the implementation of security processes, and resource management within your region.

• Collaborate with partners to assess long range plans, determine capacity, and resource plans for both project delivery and ongoing operational support.

• Foster an understanding of the various stakeholders, their interests and needs to ensure the teams can sustain and embrace the changes through clear communications, engagement, and appropriate governance throughout the implementation of the various operational excellence programs.

• Support a strategic vision and implementation plan for regional datacenter operations that will position the organization for future capacity and growth.

Program Management

• Plan and execute the end-to-end delivery of IT infrastructure projects across Microsoft’s Datacenter portfolio. 

• Build project timelines, estimate of level of effort, manage milestones, and course correct projects to maintain overall schedule/cost/quality.  

• Orchestrate planning, communications, testing, and stakeholder management across multiple teams.  

• Ensure that any pending deliverables identified during the acceptance process are closed out or accepted by operations.

• Coordinate with key points of contact to drive the procurement, installation, configuration, testing, and acceptance of IT infrastructure.

• Manage deployment of technology upgrades to existing systems.  

• Provide leadership and direction in establishing security system roadmaps, staffing efficiencies, process improvements, and governance for DCOps strategy that will support our current and future growth.

Ongoing Program Improvement

• Drive service delivery excellence through benchmarking across industry best practices.

• Drive continuous improvement in the administration and documentation of tools.

• Follow standards and processes to ensure consistency in the delivery of projects, including effective coordination and alignment with regional stakeholders.

• Establish data analytics to evaluate the process change efficiency and effectiveness.

• Identify opportunities for improvement in existing processes and drive ideas to completion.

• Work with the Regional PMs, Security & Technology Shared Services PM, Datacenter Directors and their staff, and all field operations horizonal and vertical leaders to streamline our operations to ensure flawless service delivery to our customers.

Other

• Embody our Microsoft One  culture  and  values .

Qualifications

Required Qualifications

• High School Diploma or equivalent AND Good years’ of experience in a production, 24x7 mission-critical service environment (e.g., providing IT services, manufacturing, warehouse, retail, military, or managing physical operations in an IT and/or critical environment infrastructure).

• At least Good years’ of experience in Program and Project management in large complex, cross-functional organizations.

Background Check Requirements:

Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings:

• Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.

• Bachelor’s degree in business, Engineering, Information Technology, Computer Science, or equivalent work experience.

• Exceptional ability to collaborate, openly communicate, present, and negotiate effectively across groups of various levels and disciplines, such as senior company leaders, engineers, suppliers, partners, government entities, technicians, customers, etc.

• Experience in leading and influencing a diverse organization across multiple disciplines and platforms.

• Experience in creating road maps for large projects to gain efficiency and proven experience in delivering to road map capabilities.

• Knowledge of network infrastructure and hardware (e.g., fiber trunks, CAT6, server racks, PDUs, etc.), TCP/IP, LAN/WAN, MPLS, Routing, Switching, DWDM, and SONET Data Communications Network

• Awareness of IT Service Operations fundamentals and principles. (ITIL, MOF, OLA/SLA, CSI, etc.).

• Previous experience with MS Cloud Services and Platforms (e.g., Microsoft Azure, Office 365, Excel Pivot tables, etc.).

• Project or program management experience and certification(s) (e.g., PMI, etc.).

• Previous experience in structured process improvement and efficiency gains (e.g., Six Sigma, Kaizen, etc.).

• Experience with reporting and data analysis systems & platforms (e.g., Azure DevOps, PowerBI).

• Practical knowledge of ITIL concepts and terminology – with focus on Change, Incident, Problem, and Service Delivery Management functions.

Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations (https://careers.microsoft.com/v2/global/en/accessibility.html) .