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Description

AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector.

The Customer Solutions Management role is a function that owns our customer's journey throughout the adoption, go live and insures we are continuing to provide value as we increase retention and expand the customer’s footprint on AWS. The team guides our customers through the technology, operational, educational and governance aspects of a successful AWS cloud journey. They interface with customer and AWS leadership, driving collaboration between other core account groups.

In this role, you will be technically capable and credible in your own right as well as effective in shaping the customer journey and skills of your team. You must enjoy learning and introducing new concepts in order to help colleagues and customers embrace and adopt new technology. Furthermore, thought leadership in terms of looking beyond the technology and developing mechanisms to establish the business to support customers success with AWS long-term. You will help team members ramp-up on AWS as well as develop speaking, writing, presentation, and executive interaction skills. You will need to be adept at interacting, communicating and partnering with other departments within AWS such as our sales, technical teams, service teams, marketing, and professional services, as well as representing your team to executive management internally and externally.

Supporting the breadth of customers, you will also have the opportunity to re-assess existing mechanisms or create new programs to serve the depth and scale of our customers.

Key job responsibilities

Roles and Responsibilities - As a key member of the UK-PS Sales Leadership Team, you will ensure success and growth in our customers' cloud journey.

• Hire, on-board, train, and develop new Customer Solutions Managers from internal and external sources.

• You will own the needs of your team, set and measure goals, coach and mentor employees, and contribute to the overall evolution of the technical delivery function.

• Have a clear approach to resource prioritisation to support UK-PS customers.

• Coach Customer Solutions Managers in the skills needed to successfully lead virtual teams, manage cadence and have the wherewithal to help our customers work backwards.

• Guide and motivate the development of whitepapers, data sheets, and other high-value customer facing guidance and best practices.

• Provide executive and business sponsorship where needed.

• Build deep relationships with decision makers within customer accounts to enable them to be “Cloud advocates."

• Act as a conduit and liaison between customers, service engineering teams and support.

• Escalation management and risk assessment support.

If you think you have what it takes to lead the best in the industry, AWS is hiring Managers for our Customer Solutions team.

About the team

About AWS

Diverse Experiences

AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why AWS?

Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture

Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.

Mentorship & Career Growth

We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Work/Life Balance

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.

Basic Qualifications

• Experience in a direct or matrixed role leading technical and non-technical transformation project teams with a proven ability to work across broad functional teams

• Effective written and verbal communication skills, including a demonstrated ability to influence C-Suite/VP leaders on cloud adoption

• Executive presence and effective communication skills (active-listening, verbal, written, and presentation) including progress updates, risk management, execution planning, metrics establishment / tracking, presentations, technical content, public speaking and white papers

• Experience in project management and delivery and/or program-management

Preferred Qualifications

• History that includes managing large technical programs, particularly at high growth and complex customers.

• Experience in leading and managing migration and IT transformation programs.

• Prior experience working in a Sales organisations, as a technical or team leader.

• Experience in external customer-facing role(s)

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/content/en/how-we-hire/accommodations.