Job Information
Dubai Holding In Room Dining Manager - Jumeirah Carlton Tower in London, United Kingdom
In Room Dining Manager - Jumeirah Carlton Tower
Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates an exceptional portfolio of 28 properties across the Middle East, Europe and Asia. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and the brand is now renowned worldwide for its distinguished beachfront resorts, esteemed city hotels and luxury residences. From the contemporary Maldivian island paradise at Jumeirah Olhahali Island to the art-inspired Jumeirah Capri Palace in Italy and the modern twist on a British classic at Jumeirah Carlton Tower in London, the brand has become synonymous with warm and generous service and the ability to craft distinctive and purposeful experiences that bring joy to guests from across the world.
Situated in the heart of Knightsbridge, one of London’s most exclusive neighbourhoods, Jumeirah Carlton Tower is the quintessential address in SW1 where heritage meets contemporary luxury. Featuring 186 beautifully appointed guest rooms, 87 of which have the fantastic benefit of a balcony, a rarity for the capital, enabling guests to take full advantage of the stunning views across London. The property also boasts the city’s largest naturally lit swimming pool, situated at the impressive rooftop health club and spa, The Peak, access to the private Cadogan Gardens and destination French restaurant La Maison Ani.
About The Job
An opportunity has arisen for an In Room Dining Manager to join the Jumeirah Carlton Tower. The main duties and responsibilities of this role are:
Ensure smooth, efficient, and service-focused Room Service operations, with guest satisfaction as the top priority.
Motivate, manage, and develop the Room Service team to achieve exceptional service and positive colleague relations.
Maintain strong collaboration with other F&B outlets and departments to ensure seamless operations.
Handle guest relations, including complaints, special requests, and inquiries, with a focus on VIPs and their preferences.
Supervise the preparation, quality control, and service of all Room Service orders, including special VIP amenities.
Maintain and ensure the availability of equipment, food, beverage stocks, and accurate minibar setups.
Oversee schedules, timesheets, and department revenue forecasting.
Manage monetary transactions, monitor departmental revenue, and maximize sales opportunities.
Uphold company policies, health and safety regulations, and department objectives, ensuring compliance with hotel rules.
Attend training sessions, adapt to industry changes, and take on additional responsibilities to meet guest service needs.
About You
The ideal candidate for this position will have the following experience and qualifications:
Minimum of 2 years’ experience in a similar role or equivalent position.
Demonstrates excellent leadership qualities with the ability to inspire and manage a high-performing team.
Proactive and passionate about delivering outstanding guest service experiences.
Possesses in-depth knowledge of food and beverage menus, as well as industry trends.
Exhibits excellent communication, interpersonal, and presentation skills to effectively engage with guests and colleagues.
Skilled in maximizing profit, managing budgets, and identifying sales opportunities within the department.
About The Benefits
33 Holidays inclusive of Bank Holidays, Extra Holiday for significant birthday (21, 30, 40, etc.)
Private Medical Insurance
Life Insurance
Nest Pension
Jumeirah Perks Website Access – Discounts
F&B and Spa Treatment Discounts
One and a half times pay for work during bank holidays
Dry Cleaning of uniform or Business attire
Meals on Duty
Employee Assistance Program
Wellness Benefits – Chiropodist, Flu Jabs, and more!
Taxi Service After Hours
Social Events & Recognition Programmes
Ongoing Training & Development
Company Sick Pay
Travel Card Season Ticket Loan
Live Your Guest Life Stay
Jumeirah Discounts –Stays in other Hotels
Cycle Scheme
Internal Transfer Scheme
Eye Test & Discount for VDU Users
Dental Cash Back Plan
External Transfer Scheme
Group Pension Plan with enhanced contributions
Income Protection Scheme
