Easter Seals Jobs

Job Number 24104611

Job Category Human Resources

Location JW Marriott Grosvenor House London, 86-90 Park Lane, London, London, United Kingdom

Schedule Full-Time

Located Remotely? N

Relocation? N

Position Type Management

EXPLORE MARRIOTT

Marriott International portfolio of brands includes both JW Marriott and Marriott Hotels.

You’re welcomed here: Our highest priority is making you feel as welcome as our guests. We want you to know you’re important to us and that you’ll make an impact in your role, and for that, you’ll be appreciated and valued.

In line with the Asylum and Immigration Act 1996, we do require all applicants to have the eligibility to live and work in the United Kingdom. Documentation will be required.

JW Marriott is part of Marriott International's luxury portfolio and consists of more than 110 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. It’s as simple as that. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy a true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can really pursue your passions in a luxury environment. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™.

Grosvenor House Located on Park Lane in the heart of Mayfair, our distinguished 5-star hotel offers exceptional accommodation, epicurean delights and sweeping views over Hyde Park. This grand 5-star hotel celebrated its 90th anniversary in 2019. JW Marriott Grosvenor House London welcomes celebrities, royalty and business leaders to Mayfair throughout its history and continues to do so. London is on the doorstep, the hotel is a stone’s throw from Bond Street, Knightsbridge, Regent Street, Buckingham Palace, V&A, Natural History & Science museums and the West End. Our guests are able to experience modern luxury in a place where they can be mindful and present and indulge in the inspired service and nourishing surroundings.

JOB SUMMARY

To work with Human Resources team and Banqueting Operations team to recruit, engage and develop a competent and dedicated team of casual banqueting workers. To be the point of contact for Casual Banqueting workers when not in work and efficiently manage casual staffing levels to ensure events at Grosvenor House are appropriately staffed, being mindful of guest satisfaction and budgetary constraints.

Create and sustain a work environment that embraces the brand’s culture and focuses on fair and equitable treatment and associate satisfaction to enable HR and banqueting business results.

Experience:

• Previous banqueting operations experience preferred.

• HR experience preferred.

• Previous user of Outlook, Word, Excel, PowerPoint – strong computer skills required.

Skills and Knowledge:

• Strong communication skills (verbal, listening, writing)

• Personable and people orientated demeanor.

• Good problem solving and decision-making skills.

• Highly organized and efficient approach required.

• Effective coaching and influencing skills.

• Ability to multi-task and handle stress.

• Conflict management skills.

• Adaptability, and flexibility.

• Good knowledge of UK employment law.

• Maintain a high level of Integrity.

• Strong business acumen and focus on results.

• Ability to delegate.

• Strong leadership skills.

SPECIFIC TASKS

The following are specific responsibilities and contributions critical to the successful performance of the position:

• Manage and oversee core day-to-day HR activities for Casual Banqueting Workers, including payroll, employee relations, HR admin, recruitment, training, and employee engagement. Ensure practices are administered in line with HR audit, Marriott SOPs and policies and UK law.

• To be responsible for hiring, engaging, and maintaining a competent and engaged pool of casual workers, minimize agency usage, and have enough causal labour to support the smooth running of conferences and events at JW Marriott Grosvenor House London.

• Work closely with banqueting leadership team to understand staffing requirements for each event, manage casual staffing levels in the banqueting department, communicating requirements to casual banqueting workers, selecting staff, and producing rota.

• Be reactive to change of staff levels and handle late staffing requests.

• Work with banqueting leadership team to drive standards and communicate expectations i.e. uniform and grooming standards.

• Proactively drive recruitment. For example, build and maintain partnerships with colleges and schools.

• Support with the induction process of new starters i.e. send all necessary training documents.

• When recruiting, ensure that all employees have the right to work in the UK and ensure all checks are complete, as per HR audit as part of onboarding process.

• Work with banqueting team to identify staffing needs and training requirements and ensure plan in place to close these gaps.

• Manage payroll for casual banqueting workers, making sure hours are on Kronos, additional payment forms are complete, C7 forms are submitted to finance, and timesheets are approved.

• To be a point of contact for all casual workers when they are not on shift, handle all queries and questions.

• Respond to staffing requests from F&B outlet leaders and strive to offer additional support.

• Demonstrate strong business acumen, well-developed capacity for strategic decision making to drive and achieve results in all areas of the HR balanced scorecard.

Managing Recruitment and Hiring Process:

• Oversees/monitors candidate identification and selection process for casual banqueting workers and ensuring legal compliance.

• Leads recruitment efforts for casual banqueting workers.

• Establishes and maintain contact with external recruitment sources. Ensure effective advertisement efforts are being deployed, ensure adverts are on brand and that the methods use maximize efforts to attract a wide talent pool.

• Develop innovative recruitment techniques and establish market trends.

• Attend job fairs/recruitment events and ensures documentation of outreach efforts in accordance with Human Resource Standard Operating Procedures.

Employee Relations:

• Facilitate an environment which encourages associates to freely consult the department and they are responded to in a timely manner in balance with the needs of the hotel, utilizing an ‘open door policy’.

• Performance related issues to be investigated in a timely manner in line with company guidelines.

• The company’s equal opportunities policy is adhered to in principle and in practice and anti-discrimination laws observed in all employment matters.

• Sickness, maternity, and all other associates’ “rights” are understood and effectively communicated and administered where necessary to others.

• Due care and confidentiality is observed in all employment matters, including referencing

• Oversee and support with associate events such as associate appreciation week.

• Manage effective employee communication channels in the property (e.g. regularly scheduled Town Hall meetings, email communication and notice boards).

• Assists with regular communication to all casual banqueting workers.

Managing Legal and Compliance Practices:

• Ensure employee files contain required employment paperwork, proper performance.

• Management and compensation documentation, are properly maintained and secured for the required length of time.

• Ensures compliance with procedure for accessing, reviewing, and auditing employee files and ensure compliance with the privacy act.

• Contracts of employment terminated by the associate or employer, observe company procedures, contractual rights and legal requirements.

REWARDS AND LIFESTYLE BENEFITS FOR YOU:

• A unique opportunity to be part of an award winning international brand where we celebrate your unique talent

• Growth opportunities in the largest hospitality brand in the world - national and international transfers for the right candidates within Marriott hotels

• Explore Rate - discounted room rates for you, your friends and family in Marriott properties worldwide

• 20% off across food and beverage outlets in Marriott properties worldwide

• 23 days holiday (exclusive of Bank Holidays)

• Recognition programmes and associate awards to appreciate outstanding talent

• Wellbeing and community engagement activities on and off property

• Bike Scheme and Travel Ticket Loan available for all associates

• Workplace Pension Scheme

• Meals on duty

• Uniforms dry cleaned

• World class training and development programmes tailored to enhancing your skills and help you grow

• Work alongside talented, award winning and experienced hospitality professionals

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that’s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand’s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin your purpose, belong to an amazing global​ team, and become the best version of you.