Job Information
Dubai Holding Head Concierge – Jumeirah Carlton Tower in London, United Kingdom
Head Concierge - Jumeirah Carlton Tower
Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates an exceptional portfolio of 28 properties across the Middle East, Europe and Asia. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and the brand is now renowned worldwide for its distinguished beachfront resorts, esteemed city hotels and luxury residences. From the contemporary Maldivian island paradise at Jumeirah Olhahali Island to the art-inspired Jumeirah Capri Palace in Italy and the modern twist on a British classic at Jumeirah Carlton Tower in London, the brand has become synonymous with warm and generous service and the ability to craft distinctive and purposeful experiences that bring joy to guests from across the world.
Situated in the heart of Knightsbridge, one of London’s most exclusive neighbourhoods, Jumeirah Carlton Tower is the quintessential address in SW1 where heritage meets contemporary luxury. Featuring 186 beautifully appointed guest rooms, 87 of which have the fantastic benefit of a balcony, a rarity for the capital, enabling guests to take full advantage of the stunning views across London. The property also boasts the city’s largest naturally lit swimming pool, situated at the impressive rooftop health club and spa, The Peak, access to the private Cadogan Gardens and destination French restaurant La Maison Ani.
About The Job
An opportunity has arisen for a Head Concierge to join the Concierge Team in Jumeirah Carlton Tower. The main duties and responsibilities of this role are:
To be responsible for setting the standards and policies at the desk to the required standards together with the management and improve the continuous quality and improvement of service.
To maintain contact with Concierges worldwide via the Golden Keys Society and to ensure that the Hotel is represented at such events – guidance for fellow colleagues in Golden Keys knowledge also
To ensure the optimum use and revenue maximization of the transportation services in terms of transfers, or hire and the use of garage i.e. parking and washing service
To assist in the building of an efficient team of employees by taking an active interest in their welfare, safety and development involving senior management and HR when necessary.
To ensure that the team provides a friendly, courteous and professional service at all times and maintains an excellent rapport with all internal and external guests.
To assist in the training of employees ensuring that they have the necessary skills to perform their duties with the maximum efficiency and in the most productive manner.
To supervise the employees within the department, ensuring that the correct standards and methods of service are maintained as stated in the Hotel and Department Operations Manual.
To be flexible and extend job duties to carry out any other reasonable duties and responsibilities within the job capability as assigned, including redeployment to alternative departments/areas if required, to meet business demands and guest service needs.
Complete all monthly payroll aspects on time and in accordance with HR requirements including; timesheets, rotas, absence, holidays, lieu days overtime etc.
To ensure the departmental SOPs and Policies and systems are kept up to date at all times, both on a local and generic global level
About You
The ideal candidate for this position will have the following experience and qualifications:
Minimum of 2 years’ experience in a similar role or equivalent position.
Active member of the Golden Keys organization (Les Clefs d’Or).
At least 5 years of experience in the luxury hospitality sector.
Proficient in technical systems such as Opera, Alice, and Hotsos.
Familiarity with LQA (Leading Quality Assurance) and Forbes Travel Guide Standards.
Comprehensive and detailed knowledge of London’s attractions, services, and cultural offerings.
About The Benefits
Besides generous F&B benefits and reduced hotel rates across our hotels globally, this role has excellent employee benefits making the role attractive to high performers and any applicant who like to associate her/himself with one of the most luxurious brand in the hospitality industry.
This includes:
33 Holidays inclusive of Bank Holidays
Extra Holiday for significant birthday (21, 30, 40, etc.)
Private Medical Insurance
Life Insurance
Nest Pension
Jumeirah Perks Website Access – Discounts
F&B and Spa Treatment Discounts
One and a half times pay for work during bank holidays
Dry Cleaning of uniform or Business attire
Meals on Duty
Employee Assistance Program
Wellness Benefits – Chiropodist, Flu Jabs, and more!
Taxi Service After Hours
Social Events & Recognition Programmes
Ongoing Training & Development
Company Sick Pay
Travel Card Season Ticket Loan
Live Your Guest Life Stay
Jumeirah Discounts –Stays in other Hotels
Cycle Scheme
Internal Transfer Scheme
Eye Test & Discount for VDU Users
Dental Cash Back Plan
External Transfer Scheme
Group Pension Plan with enhanced contributions
Income Protection Scheme
