Job Information
CBRE General Manager in London, United Kingdom
General Manager
Job ID
170571
Posted
23-Jul-2024
Service line
GWS Segment
Role type
Full-time
Areas of Interest
Facilities Management
Location(s)
London - England - United Kingdom of Great Britain and Northern Ireland
CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are seeking a highly experience General Manager to join our team in Brighton, for our highly regarded global client. Join our team and be part of a world leader that values expertise, innovation, and excellence. You'll have the chance to work with a globally recognized brand, collaborating with talented professionals and delivering top-notch workplace services.
Their unique approach to the modern workplaces aims to be much more than just place of business but create vibrant spaces of collaboration, infusing aspects found in the finest luxury hotels across the globe. The aim is to provide each colleague with the highest “return on commuting” by ensuring colleagues look forward to coming to work every day and feel rewarded for the daily trip they make.
The candidate will be responsible for oversight of in-house facility and amenity management, including Engineering, Conference Services, Concierge and Janitorial services, Health and Safety as well as strong liaison with outsourced food service providers. There is additional global support leadership in a variety of other disciplines. Handling of staff recruitment, training and overseeing the service excellence quotient will be one of the prime responsibilities. The ideal candidate will demonstrate stellar communication skills, innovative thought process, and ethical disposition.
Join our team and be part of a world leader that values expertise, innovation, and excellence. You'll have the chance to work with a globally recognized brand, collaborating with talented professionals and delivering top-notch workplace services. The successful candidate must have an engaging, high-energy personality with a passion for hospitality and providing excellent experiences to clients.
Essential Duties and Responsibilities
Operational Leadership:
Strategic and operational leader, driving all Workplace Experience teams & programs, ensuring smooth operations and truly exceptional service delivery.
Direct other department heads to develop and implement strategies to enhance employee and colleague satisfaction.
Builds a cohesive, diverse team dedicated to ongoing improvement of business operations.
Manage day-to-day operations
Creates, communicates and monitors the vision, mission, strategy, objectives, business plan, budget, policies and operating plans for assigned responsibilities and leads with empathy.
Serves as a change agent for business improvements.
Develops buy-in and support for new initiatives and processes working with senior executive stakeholders.
Provides effective presentations to global leadership, employees, prospects/clients.
Engages in other outside activities consistent with the company’s and the client’s responsibilities to the community and the industry.
Leads by example to earn respect and trust of peers, employees and clients.
Clearly supports others by providing honest, open, two-way communication.
Implements or directs the implementation of programs that meet corporate goals and objectives.
Foster a culture of teamwork, professionalism, and continuous improvement among team members.
Guest/Colleague Experience:
Ensure that all visitors/colleagues receive personalized and exceptional service throughout their stay in all workplaces.
Monitor colleague feedback and reviews, promptly addressing any concerns and implementing measures to enhance colleague satisfaction.
Lead by example in maintaining high standards of professionalism, attention to detail, and customer service.
Financial Management:
Prepares short and long-range strategic plans, priorities, objectives, and the annual budgets.
Responsible for meeting the financial goals and expense management for assigned areas.
Possess advanced financial skills and knowledge to review the complex financial reports prepared by others and to make recommendations to executives that impact the line of business.
Effectively understands and oversees financial accounting and reporting, identifying mid-year trends and reforecasting as indicated.
Has account wide KPI accountability and leadership to foster successful outcomes.
Staff Development and Training:
Support the recruitment, selection, and onboarding of key managerial positions and oversee the talent acquisition process.
Provides for the effective recruitment, selection, performance management, development, and retention of high calibre management staff to carry out the organization’s mission.
Guides staff in strengthening their competencies.
Implements a career development and succession plan, along with an effective retention program for key personnel, while creating a more diverse organization.
Recognizes expertise and empowers peers and employees to build a dynamic team that is viewed by others as highly productive, capable and the best in the industry.
Supports a healthy balance between work and lifestyle.
Develop and implement training and development programs for all workplace teams to enhance skills, knowledge, and performance.
Foster a positive work environment, promoting teamwork, motivation, and career growth opportunities.
Food & Beverage Management:
Provides oversight and thoughtful management of all 3rd party Food & Beverage vendors partners where appropriate
Be a collaborative partner for Food & Beverage vendors directly engaged by the customer
Assurance of forward thinking and innovative partnerships to incorporate industry trends.
Facilities Management:
Support facilities management functions, including maintenance, repairs, vendor management, and space planning.
Ensure compliance with health and safety regulations, building codes, and industry standards.
Collaborate with CBRE’s facilities management experts to implement best practices and ensure efficient building operations.
Quality Assurance and Compliance:
Ensure compliance with all local, state regulations, as well as brand standards and company policies.
Conduct regular inspections and audits to maintain high-quality standards throughout the workplaces.
Collaborate with the Health & Safety team to implement corrective actions and ensure adherence to established standards
Client and Stakeholder Management:
Build and maintain strong relationships with clients and stakeholders, understanding their needs and ensuring their satisfaction.
Proactively communicate with clients and stakeholders to address concerns, gather feedback, and identify opportunities for improvement.
Collaborate with cross-functional teams to deliver exceptional service and exceed client expectations.
Crisis Management and Security:
Follow and implement emergency response plans and procedures to ensure the safety and security of your team members, visitors, and colleagues.
Collaborate with relevant service lines to conduct regular security assessments and training programs.
Coordinate with external agencies and authorities in case of emergencies or security incidents.
Meeting and Events Planning:
Oversee the planning and execution of internal meetings and events.
Support in development of event programs that cater to the diverse needs and interests of colleagues in their workplace.
Incorporate interactive activities, team-building exercises, and workshops to encourage colleagues participation and engagement.
Experience and Qualifications
A minimum of ten (10+) years of experience in a leadership role within the hospitality industry or corporate real estate environment preferably as a General Manager or Area General Manager of luxury branded hotel properties or high-end corporate environments with a strong focus on strong guest services / visitor experience / facilities management, and event management
Excellent leadership abilities, with a focus on coaching, mentoring, and developing teams.
Exceptional interpersonal and communication skills, with the ability to interact effectively with guests, employees, and stakeholders at all levels.
Strong understanding of luxury hospitality trends, guest expectations, and market dynamics.
Ability to thrive in a fast-paced and high-pressure environment while maintaining composure and professionalism.
Safety
Complete at a satisfactory level all required and assigned HSE training.
Follow all activity policies and procedures, including all HSE related requirements at all times.
Participate in all HSE related programs & activities as required, including incident investigations, interviews, auditing, and assessment, etc.
Report any condition which you feel could result in an accident or injury and / or stop work if required.
About us
CBRE, the world's largest commercial real estate organization. Operating across every dimension of commercial real estate, CBRE sees more so you can do more. Our mission is to increase individual well-being, personal productivity, and organizational effectiveness through people-led, technology-enabled services. Put simply: our goal is to help people work smarter and delight in doing it. Our experience offering connects employees to their environments - via technology, amenities, and communities that matter the most.
EQUAL OPPORTUNITIES
We are an equal opportunities employer and do not discriminate on the grounds of gender, sexual orientation, marital or civil partner status, pregnancy or maternity, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability, or age.
CBRE Global Workplace Solutions (GWS)
As one of CBRE's core global businesses, Global Workplace Solutions (GWS) provides end-to-end services to occupier clients across the entire lifecycle of a building. Our teams help companies improve their operations and reduce costs, through expert facilities management, project management, real estate and energy and sustainability services. Our dedicated teams work across all industries, and support clients ranging from global Fortune 500 companies to single, iconic buildings.
CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)
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