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The Enterprise IT Support Engineer II is an experienced systems administrator focused primarily on end user software applications, management portals (M365), hardware, vendor management, and troubleshooting. This role will provide assistance where needed for common to advanced desktop support issues with little supervision. This position will require a broad knowledge of common desktop support issues and application administration. A proven ability to successfully analyze and resolve problems with an emphasis on customer satisfaction is a must. Successful candidate will possess an established background supporting end users in a dynamic environment and the ability to meet demanding deadlines when necessary. This position will support end users via ticketing as well as execute small to medium sized IT projects.

RESPONSIBILITIES, other duties may be assigned.

• Responsible for desktop support, printing support, VPN support (to include support for telecommuters) and limited server support

• Responsible for administering several components within the entire Microsoft 365 suite

• Provide helpdesk service to end-users, troubleshooting issues related to personal computers, applications, networks and IP phones

• Provide onsite assistance for Systems and Network Engineers when needed

• Install new or maintain existing desktops based on specifications

• Participate in the design of new or changing systems

• Participate in functional test planning and testing for the assigned functional area(s) or project(s)

• Participate in problem solving and troubleshooting for the assigned task(s), functional area(s) or project(s)

• Share knowledge by effectively documenting work & diagram process flows and system integrations (how things are connected)

• Stay current with changes in technical area of expertise

• Develop and maintain a thorough knowledge of the assigned task(s), functional area(s) or project(s)

• Collaborate with the team to ensure the quality of the assigned task(s), functional area(s) or project(s)

• Respond quickly and effectively to production issues and taking responsibility for seeing those issues through resolution

• Provide weekly status reports on individual projects and tasks

• Provide mentorship and assist in development of less experienced team members

BASIC QUALIFICATIONS

• Associates degree or equivalent professional experience

• Four or more years of system administration, help desk, technical support, or desktop support experience

• Four or more years of experience & knowledge of Windows 10/11, MS Office/Office 365, network connectivity, printer installation and mapping, etc

• Proficiency in administration with at least 2 of the following Microsoft 365 components: EntraID, Intune, Purview, OneDrive, SharePoint, Teams

• Demonstrated expertise in standard workplace applications, including but not limited to Microsoft Office/Office 365, Visio, Project, Teams, Acrobat, Symantec Endpoint Protection, MFA, SSO/SCIM

• Advanced knowledge of Active Directory & EntraID

• Proficiency with Windows security, and file and share permissions

• Mobile device management experience with iOS/Android device setup and troubleshooting, preferably including the use of Intune

PREFERRED QUALIFICATIONS

• A+ Certification, Enterprise IT and/or cybersecurity-related certifications

• Two or more years of experience with Exchange user administration

• Strong prior experience with Intune, Advanced Windows deployment or Autopilot, Azure, etc.

• Familiarity with ServiceNow

• Familiarity with IT Asset Management (ITAM) and Software Asset Management (SAM)

• Project management experience (CAPM, PMP, CSM, etc)

KNOWLEDGE, SKILLS AND ABILITIES

• Excellent interpersonal skills with the ability to interface with all levels of the organization

• Self-starter with the ability to work independently in a fast-paced team environment

• Must be capable of handling multiple simultaneous tasks under pressure while maintaining strong customer service and a professional demeanor

• Loves technology and enjoys keeping up with industry trends

• Curious and problem solver

The duties and responsibilities described here are not exhaustive and additional assignments, duties, or responsibilities may be required of this position. Assignments, duties, and responsibilities may be changed at any time, with or without notice, by QTS in its sole discretion. We provide individuals with disabilities reasonable accommodations to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment in accordance with applicable law. Please contact us to request an accommodation on TalentAcquisition@QTSDataCenters.com

QTS Data Centers was built around the Core Values of Integrity, Character, and Trust. We prioritize family, faith and community involvement while leading with strong, honorable, and principled behavior. We started this journey in 2003 when our CEO, Chad Williams, purchased his first data center in Overland Park, KS. Humble beginnings that have led to 35+ data centers and growing. Recently privatized in a $10 billion transaction with Blackstone, one of the most notable real estate investments companies in the world, QTS is positioned to execute on a global expansion initiative and we are looking for the best and brightest to join our team.

At QTS, we’re fearlessly leading the way by redefining what it means to be a data center provider. QTS is entrusted with providing world-class data center solutions to enterprises, government agencies as well as the largest and fastest growing technology companies in the world. We deliver a fully-integrated platform from top to bottom – one enabled by technology and world-class infrastructure. Simply put, we’re innovating to stay ahead of the curve.

We are powered by people.

And we’d like to invite you to join us.

In addition to a variety of benefit packages, QTS goes above and beyond for our employees:

• Roth and Traditional 401(k) matching contributions with immediate vesting

• Every employee is bonus or commission eligible

• Generous PTO Accrual plus additional Paid Volunteer Days

• Paid Holidays Annually/Holiday compensation when worked

• Pet and Legal Insurance

• Q-Rest Sabbatical Program

• Q-Anniversary Service Award Program

• Parental Leave for primary and secondary caregivers

• Military Benefits Package

• QTS Charitable Matching Gift Program

• QTS Scholarship for Employee Dependents

• QTS Crisis Fund

• Wellness Program

• Tuition Reimbursement Program

We conform to all the laws, statutes, and regulations concerning equal employment opportunities and affirmative action. We strongly encourage women, minorities, individuals with disabilities and veterans to apply to all of our job openings. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, or national origin, age, disability status, Genetic Information & Testing, Family & Medical Leave, protected veteran status, or any other characteristic protected by law. We prohibit retaliation against individuals who bring forth any complaint, orally or in writing, to the employer or the government, or against any individuals who assist or participate in the investigation of any complaint or discrimination claim.