Easter Seals Jobs

LifeSight, WTW’s DC master trust, represents one of our biggest business growth opportunities in the UK. Our growing business has already quickly gained a foothold in this exciting market supported by a targeted approach to the market to make us stand out against our competitors.

Our objective is to become the pre-eminent player in outsourced pensions for large companies and to be a market leader and innovator in the field. We expect LifeSight to become one of the largest UK pension plans in terms of assets under management. We have secured in excess of £20bn of assets under management and over 400,000 members with a pipeline which will enable us to grow this exponentially over the coming years.

Great opportunity to join us as a Defined Contribution Implementation Director working hybrid based out of one if these locations; Reigate, London, Leeds, Manchester or Bristol.

The purpose of this role is to proactively lead the implementation of new clients and client change projects within commercial expectations and contract commitments. The role will report to the Operations Director - LifeSight. The successful candidate must have good working knowledge of occupational DC pensions, including pensions administration and the DC marketplace.

The role responsibilities on individual implementations can start from attending the sales pitch meeting to active involvement with clients and colleagues to agree implementation configuration specifications, overseeing the transition of new members and new monies into LifeSight, and managing the initial relationship through the stabilisation period, followed by handing the client over to the client manager on an ongoing basis as part of BAU service delivery.

Client change projects cover a range of client or LifeSight Trustee initiated pieces of work, often including many workstreams involved in new client onboarding. Specifically, working with clients and colleagues to agree implementation configuration specifications, updating contractual and governance documentation and overseeing the transition of members/monies into LifeSight.

The Role

• Participate in sales pitches and site visits as the named go to person for implementation activities where required

• Support the client manager in contract negotiation with clients and various stakeholders, including legal advisers

• General liaison with the client on project progress and act as an escalation point for issues/service delivery concerns across all workstreams, as well as oversight of any wider consulting projects WTW is involved in. This is achieved by working closely with each workstream (legal, communications, administration and asset transition) to understand internal processes and help the delivery team reach a solution

• Responsible for drafting and agreeing the implementation configuration specification, working closely with administration colleagues to co-ordinate specification and delivery within LifeSight product parameters

• During transition to LifeSight and “stabilisation” period when client is newly onboarded, work more closely with the client and the LifeSight team to support project delivery to the client’s satisfaction

• Work closely with client’s advisors

• Support a continuous cycle of process improvements, identifying efficiency and effectiveness improvements to current process, documentation, and delivery management

• Support more junior or new members of the team to develop subject matter expertise

• Work closely with client managers and the project delivery team to ensure high levels of client satisfaction during projects

The Requirements

• Proven track record of leading a broadly disciplined implementation project and delivery team

• Excellent DC pensions knowledge, ideally in the master trust environment including pensions administration and the DC marketplace

• Excellent project and risk management skills

• Track record of building and maintaining client and internal relationships across complex multi discipline services

• High emotional intelligence

• Collaborative style, with excellent written and verbal communication skills

• Ability to develop and challenge ideas to solve client/business needs

• Good stakeholder management skills and ability to negotiate

• Self-motivated and self-starter attitude and ability to work with ambiguity

• Able to manage a large and diverse (and “lumpy”) workload

• Firm commitment to Professional Excellence and delivering a high quality service

• Great team player

At WTW, we believe difference makes us stronger. We want our workforce to reflect the different and varied markets we operate in and to build a culture of inclusivity that makes colleagues feel welcome, valued and empowered to bring their whole selves to work every day. We are an equal opportunity employer committed to fostering an inclusive work environment throughout our organisation. We embrace all types of diversity.