Easter Seals Jobs

Chief Growth Officer - UK Occupier

Job ID

188128

Posted

25-Oct-2024

Service line

Advisory Segment

Role type

Full-time

Areas of Interest

Workplace Strategy

Location(s)

London - England - United Kingdom of Great Britain and Northern Ireland

Role Purpose

Reporting to the Head of UK Occupier the CGO will have day to day responsibility for developing and implementing the UK Occupier Growth Strategy to drive revenue growth, new client acquisition and market share growth.

Key Responsibilities

‒ Align and lead the Occupier growth community in identifying and pursuing new business opportunities for the firm with a client centric focus.

‒ Continue to develop and expand the Occupier client solutions function across all key occupier services.

‒ Work with UK Head of Client Care to redefine and programmatically deliver client care to occupier in support of retention and growth of our existing portfolio.

‒ Leverage data and insights to drive improved delivery and growth opportunities across both occupier and investor clients.

‒ Be the intersection between marketing, comms, digital and data teams to ensure the necessary focus and delivery supports growth of occupier in the UK

New business

‒ Align, lead and manage all occupier sales resources via one UK Occupier Sales community focused on delivering the ambition of growth via integrated solutions that encompass the best of CBRE.

‒ Instill rigour of target cultivation/growth plans, pipeline management and pursuit execution ensuring growth targets are met in collaboration with sector and market leads.

‒ Personally support/lead key opportunities where required.

‒ Drive collaboration of cross-functional teams to ensure we have the best team, the best solution and the best client outcomes across occupier pursuits to deliver growth targets.

‒ Leverage the depth of capability within the occupier solutions function to scale across key strategic non-contracted as well as contracted pursuits.

‒ Align Occupier growth with Investor to ensure occupier insights support growth of the firm.

‒ Continuously monitor market and competitive trends in support of white space opportunities and to maintain & grow market leadership.

‒ Foster a positive and high-performance culture across growth team – setting the business development & sales standards for CBRE.

‒ Coalesce around salesforce as the single source of truth and client intelligence.

Client retention & growth

‒ Work with the Head of UK Occupier and Head of Client Care to redefine and communicate client care for occupier.

‒ Programmatically implement client care initiatives across occupier accounts, consulting, data centres and managed brokerage throughout the client lifecycle in partnership with occupier leadership.

‒ Own measurement and reporting and client feedback/sentiment analysis to independently inform growth initiatives and improve retention and growth.

‒ Support and connect the brokerage occupier community in the proactive management and progression of multi-deal clients towards wholistic account management.

‒ Expand UK Client Partner programme across additional Occupier Accounts and strategic clients.

Client Solutions & Pitch

‒ Overarching responsibility to ensure the UK client solutions & pitch functions are market leading and continue to develop and provide exceptional service driving success through client centric tailored solutions expanded across all occupier services.

‒ Support and provide oversight of key client pursuits, leveraging market insights and innovative approaches including the development and execution of high-impact pitches and presentations, ensuring they align with the company’s strategic goals and resonate with potential clients.

‒ Track and report the performance of client solutions, identifying areas for improvement and driving continuous enhancement of win rates.

Enablement

‒ Leverage sector research, data & insights teams to identify and deliver client centric insights and reporting tools in support of growth efforts.

‒ Ensure sector marketing and comms activities are aligned and supporting key target growth sectors and client experience to build thought leadership, client advocacy and loyalty.

‒ Manage and report progress against the growth strategy and pipelines to achieve our growth goals.

Expected behaviours and responsibilities of UK Executive Leader

‒ Understand, communicate and aggressively defend the Company’s aspirations, strategy and culture across the enterprise.

‒ Assure appropriately ambitious aspirations for the part of the business you oversee; drive a mindset through your organization that all aspects of your business will be exceptional, including talent, products, culture, financial performance and employee engagement.

‒ Act with a deep sense of obligation to provide superior outcomes to the Company’s clients, employees and shareholders; tie personal and organizational rewards to achieving these outcomes.

‒ Have a deep knowledge of the talent in your organization, maintain a reasonable succession plan in place at all times for the most senior roles and develop leaders who are demonstrably ready to succeed to those roles. Continuously ensure that the person holding every key position in your organization has the talent and tenacity to consistently beat all their counterparts at our competitors.

‒ Act with a deep sense of obligation to achieve the Company’s goals regarding employee diversity. Personally take actions to increase diversity in the Company and assure that this is effectively cascaded through the portion of the organization you oversee.

‒ Promote the interests of the entire enterprise, not just the portion you oversee. Create an environment where supporting other parts of CBRE is enthusiastically embraced and behavior to the contrary is unacceptable.

‒ Measure the effectiveness of your efforts with facts and data, not “story telling”; promote a sense of accountability across the enterprise.

‒ Understand how other parts of the business work; run all parts of the business as they are intended.

‒ Execute your role better than your counterparts at all our competitors.

‒ Provide your honest input; whether you support or oppose a decision, when the executive team decides, support the decision 100% (like it was your idea).

Person Specification/Requirements

‒ Track record of developing long term relationships and trust with experience and earning respect at the highest corporate levels

‒ Outstanding presentation & communication skills, analytical rigour, ethical integrity, and fiduciary responsibility

‒ Ability to develop and execute a strategic plan to grow the business area of responsibility, engaging the appropriate stakeholders and taking them on the journey with you

‒ Proven track record of providing direction, sales management and strong leadership across matrixed teams

‒ Creative – evidence of ‘thinking outside the box’

‒ Ability to respond quickly to changing demands, processes and client/colleague requirements

‒ Tenacious and relentless in pursuit of growth, always considering the whole CBRE picture and working in line with our culture, values and ethos

CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)