Easter Seals Jobs

Do you want your voice heard and your actions to count?

Discover your opportunity with Mitsubishi UFJ Financial Group (MUFG), the 7th largest financial group in the world. Across the globe, we’re 160,000 colleagues, striving to make a difference for every client, organization, and community we serve. We stand for our values, building long-term relationships, serving society, and fostering shared and sustainable growth for a better world.

With a vision to be the world’s most trusted financial group, it’s part of our culture to put people first, listen to new and diverse ideas and collaborate toward greater innovation, speed and agility. This means investing in talent, technologies, and tools that empower you to own your career.

Join MUFG, where being inspired is expected and making a meaningful impact is rewarded.

The Operational Resilience Team sits within the Operations division. Key responsibilities of the team is to manage and coordinate activity across the business to maintain an effective Operational Resilience Framework, Business Continuity Framework and Crisis Management Framework.

OVERALL PURPOSE OF ROLE

Responsible for developing, embedding and managing the Operational Resilience framework, tools and methodologies in line with regulatory requirements to enable the achievement of MUFG’s strategic objectives, with a particular focus on Crisis and Incident Management.

Responsible for building and maintaining collaborative relationships with key stakeholders across MUFG to help drive a united approach to Crisis and Incident Management across London, EMEA and other MUFG Global regions where appropriate.

Support the Crisis and Incident Management planning lead in all relevant activities, including Incident Management, maintaining procedural and policy documents relating to Crisis and Incident Management frameworks.

The role holder will have knowledge of the UK Operational Resilience Policy Statements (FCA & PRA) and Digital Operational Resilience Act (EU). Role holder will have demonstrable experience of supporting the management of all types of incident and crisis events.

DUTIES AND RESPONSIBILITIES

Responsible for developing, embedding and managing the Operational Resilience framework, tools and methodologies in line with regulatory requirements to enable the achievement of MUFG’s strategic objectives. Specific responsibilities include:

• Supporting all tasks to promote awareness and understanding of Operational Resilience across the firm, supporting communications and training campaigns across all levels.

• Build on and maintain strong collaborative relationships across three lines of defence with key stakeholders, helping the SMF24, Service Owners and Resource Owners perform their duties in line with regulatory expectations.

• Actively supporting the Incident Management Team and Senior Management with:

• Timely coordinating response to all emergency incidents

• Ensuring actions for staff safety as a priority.

• Responsible for maintaining robust Crisis Management response plans

• Responsible for maintaining Crisis Management training activities (Incident Management Team, Executive Team)

• Actively support with the continued development and delivery of Incident and Crisis Management activities within London and the wider EMEA region.

• Manage coordination of the London and the EMEA regional annual HQ Tokyo regulatory assessment and reporting for Crisis Management frameworks;

• Support One MUFG’s delivery in the EMEA region in line with regulatory and Head Office requirements to achievement of MUFG’s strategic objectives.

• Manage all Incident and Crisis Management MI for the Operational Resilience team.

• Support the delivery of the horizon scanning approach to Crisis and Incident awareness to improve the planning and response to potential MUFG business impacts.

• Responsible for building awareness and understanding of Operational Resilience across the firm, leading communications and training campaigns at all levels.

Skills and knowledge required:

• Experience:

• Has previous experience managing incidents and crisis events.

• Working closely with stakeholders at different levels of seniority.

• Knowledge of working in the fields of Operational Resilience and Business Continuity (preferred).

• Understanding of ServiceNow Operational Resilience and Business Continuity modules used in the organisations (preferred). Previously employment experience in:

• The UK Financial sector.

• Crisis and Incident Management

• UK Regulatory experience in Operational Resilience or Risk Management areas.

• Communication & influencing skills

• Advocate for Operational Resilience and builds strong relationships with senior stakeholders across all business areas to ensure delivery and embedding of Crisis and Incident Management throughout the organisation

• Ability to build collaborative relationships across the business, working closely with internal customers

• Good knowledge and understanding of:

• UK Regulatory policy statements on Operational Resilience, Third Party Risk Management & DORA.

Where required, the role holder will also:

• Support the Head of Operational Resilience with the Operational Resilience Oversight Committee or Practitioners Forum.

• Contribute to the Operational Resilience team’s (OReT) performance, ensuring compliance with the organisations governance policies and procedures.

• Support the design, planning and implementation of the overall ORe framework across EHQ (and within the EMEA region) to a level expected by our local regulators and at a level in line with our peers, including the update of relevant procedures and policies.

• Develop and deliver short and the medium term objectives/actions within the ORe framework.

• Ensure that the ORe objectives are in line with the agreed budget, including training & expectations.

• Analyse the risk and effectiveness of the regions ORe reporting arrangements, and identify/escalate appropriate actions to improve the overall reporting for the unction.

• Build close and continuous relationships with key individuals within the First, Second and Third Lines, and ensure their ORe weaknesses and concerns are addressed proactively.

• Develop and enhance staff training as required.

• Provide regular updates on progress under the ORe Governance framework and other key forums/committees. Contribute to the ORe governance for business activity to influence business strategy for the region and globally.

Please note, MUFG operate a hybrid working model – 3 days office based (London)/2 days working from home.

We are open to considering flexible working requests in line with organisational requirements.

MUFG is committed to embracing diversity and building an inclusive culture where all employees are valued, respected and their opinions count. We support the principles of equality, diversity and inclusion in recruitment and employment, and oppose all forms of discrimination on the grounds of age, sex, gender, sexual orientation, disability, pregnancy and maternity, race, gender reassignment, religion or belief and marriage or civil partnership.

We make our recruitment decisions in a non-discriminatory manner in accordance with our commitment to identifying the right skills for the right role and our obligations under the law.

At MUFG, our colleagues are our greatest assets. Our Culture Principles provide a roadmap for how each of our colleagues must think and act to become more client-obsessed, inclusive and innovative. They reflect who we are, who we want to be and what we expect from one another. We are excited to see you take the next step in exploring a career with us and encourage you to spend more time reviewing them!

Our Culture Principles

• Client Centric

• People Focused

• Listen Up. Speak Up.

• Innovate & Simplify

• Own & Execute