Job Information
Dubai Holding Assistant Reservations Manager - Jumeirah Carlton Tower in London, United Kingdom
Assistant Reservations Manager – Jumeirah Carlton Tower
About Jumeirah & the Hotel:
For more than two decades, Jumeirah Group, a member of Dubai Holding, has been making a distinct mark on the global hospitality market with its unwavering Stay Different™ brand promise. Its award winning destinations, including the iconic Burj Al Arab Jumeirah, position service beyond expectations, signature dining experiences and artful surroundings at the heart of every guest experience.
Today, Jumeirah operates a world-class portfolio of 26 properties across the Middle East, Europe and Asia, and employs over 9,000 colleagues, representing over 120 nationalities. As Jumeirah continues to expand its global portfolio and scale up its operations to the next level of growth, we remain fully committed to developing and empowering our colleagues to excel in world-class environments. Jumeirah is committed to embedding equality, diversity and inclusion in all its practices, embracing a culture that celebrates diversity.
Situated in the heart of Knightsbridge, one of London’s most exclusive neighborhoods, Jumeirah Carlton Tower is the quintessential address in SW1 where heritage meets contemporary luxury.
Featuring 186 beautifully appointed guest rooms, 87 of which have the fantastic benefit of a balcony, a rarity for the capital, enabling guests to take full advantage of the stunning views across London. The property also boasts the city’s largest naturally lit swimming pool, situated at the impressive rooftop health club and spa, The Peak, access to the private Cadogan Gardens and destination restaurant La Maison Ani.
About the Job:
An opportunity has arisen for an Assistant Reservations Manager to join us Jumeirah Carlton Tower. The main duties and responsibilities of this role are:
Supervise and manage the Reservations team, providing guidance, support, and training as necessary.
Conduct regular training sessions to ensure the team is knowledgeable and up-to-date on hotel policies, procedures, and systems.
Monitor team performance and provide feedback to ensure continuous improvement and development.
Schedule and coordinate team shifts to always ensure adequate coverage.
Assist in the recruitment and onboarding of new team members.
Process telephone and email reservations according to room and rate availability, ensuring that full and accurate details are obtained and input accordingly into Opera.
Ensure smooth and concise communication between Reservations and all other Hotel Departments.
Liaise with Sales and other departments when dealing with VIP guests, sales leads, and rate requests.
Enter all Reservations as per the required and determined Jumeirah Standards.
Ensure a high degree of personal skills, accuracy, attention to detail, and a positive attitude.
About you:
The ideal candidate for this position will have the following experience and qualifications:
Previous experience in a supervisory or management role is preferred.
Excellent level of English.
Competent computer skills, including Word, Excel, and PowerPoint.
Exceptional knowledge of Opera.
Excellent communicator at all levels.
Natural flair for identifying and offering Service Beyond Expectations.
About the Benefits:
Besides generous F&B benefits and reduced hotel rates across our hotels globally, this role has excellent employee benefits making the role attractive to high performers and any applicant who like to associate her/himself with one of the most luxurious brands in the hospitality industry. This includes…
Competitive salary + excellent service charge
28 holidays inclusive of Bank Holidays
Extra holiday for significant Birthdays (21.30.40. etc.)
Life insurance
Next pension
Jumeirah perks website access – discount
F&B and Spa treatment discount
One and a half times pay for work during bank holidays
Dry cleaning of uniform or Business attire
Meals on duty
Employee assistance programs
Wellness benefits – Chiropodist, Flu jabs, and more!
Taxi service after hours
Social events & recognitions programs
Ongoing training & development
Weeding/Baby gift
Cycle scheme
Internal transfer scheme
Eye test and discount for VDU users
Dental cash back plan
External transfer scheme
