Job Information
UTAH STATE UNIVERSITY Guest Services Representative in LOGAN, Utah
Guest Services Representative
Requisition ID: 2024-8511
of Openings: 80
Location: US-UT-Logan
Category: Customer Service/Support
Position Type: Non-benefited (hourly) Part-Time
Job Classification: Non-Benefited
College: Finance and Administrative Service
Department: Event Services
Advertised Salary: $11.00 per hour with opportunities to earn raises
Overview
The Office of Events is a growing department whose primary function is to ensure the events hosted by Utah State University, "Exceed Expectations".
Guest Services Representatives are responsible for ensuring a fun, exciting, and safe experience for patrons while attending Utah State University events. The Office of Events is hiring now and for the upcoming school year. The position is on campus.
Guest Services is seeking to fill multiple positions and will be an ongoing search. Opportunities for growth and advancement into departments such as USU Fine Arts, Event Hosting, and Youth Programs including internships and work-study programs.
Responsibilities
Greet and welcome guests to Utah State University in a friendly and professional manner
Perform accurate access control of entry including, scan or tear tickets to allow entry, identify fraudulent tickets and deny invalid credentials.
Perform appropriate access control to restricted areas to those with valid credentials.
Enforce "prohibited item" rules and professionally communicate the need for compliance to these rules.
Maintain a working knowledge of facility layout and traffic flow to provide accurate answers to guests and provide excellent customer service
Assist guests with questions, comments, complains or suggestions. Act as a source for information. Follow-up when necessary
Maintain knowledge and adhere to guidelines for Americans with Disabilities Act.
Maintain knowledge of individual responsibility and follow proper emergency management procedures.
Enforce individual event/venue rules and provide other services as noted by venue. Provide overall outstanding customer service
Qualifications
Qualifications:
US Work Authorization is required.
Prefer three months experience with customer service.
Employees must maintain a well-groomed and professional appearance.
Must have excellent written and verbal communication skills.
Knowledge, Skills, Abilities:
Ability to problem solve.
Excellent customer service and people skills.
Ability to follow instructions.
Ability to work independently with little supervision and handle difficult situations with the public and guests in a calm and professional manner.
Hours will vary depending on season and number of events at venues. Hours may include: nights, weekends and holidays.
Required Documents
Along with the online application, please attach:
Resume to be uploaded at the beginning of your application in the Candidate Profile under "Resume/CV"
Class schedule with availability to be typed/pasted at the end of your application under "Other Documents"
Document size may not exceed 10 MB.
Advertised Salary
$11.00 per hour with opportunities to earn raises
ADA
The position requires some physical activity. Employees must have... For full info follow application link.
USU recognizes and values the importance of diversity and inclusion in enriching the employment experience of its employees and in supporting the university's academic mission of learning, discovery, and engagement. USU is an Equal Opportunity employer and does not dis criminate in any of its programs and activities based on race, color, religion, sex, national origin, age, genetic information, sexual orientation or gender identity/expression, disability, status as a protected veteran, or any other status protected by University policy or local, state, or federal law (https:/ equity.usu.edu/non-discrimination).
