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As a Services & Solutions Delivery Specialist within the Quotes process , you act as the point of contact for Service Provider based in Romania and hospitals from France regarding the valuation of our paid maintenance and fix services. As a Services Specialist, you will ensure quality and functionality of Philips equipment to care of our customer’s needs. Manage service requests and ensure a high level of customer satisfaction on a daily basis.

Your role:

• Providing calculations on customer demands for paid maintenance services and repairs

• Creating quotes for time and material

• Initiating entitlement disputes on ad-hoc customer requests

• Correcting & updating quotes based on actual work performed by the Service Provider

• Receiving, monitoring, and ensuring closure on time of all kinds of Service requests

• Developing and maintaining high standards of telephone conversations and written communications with Customers and Service Providers

Our benefits:

• Annual bonus based on performance achieved 

• Private medical care with the option to extend it to family members 

• Benefit System cards 

• Discount for Philips’ products 

• Wide variety of trainings & learning opportunities, including LinkedIn Learning

• Employee Assistance Program

• Hybrid model of working

You're the right fit if:

• You have fluent French & English

• You have some professional experience in fields related to in customer service, supply chain, accounting, etc

• You enjoy having direct contact with customers and keep a high standard of communication

• You bring a positive "can-do" attitude and are always ready to lend a hand to others.

• You have comprehensive PC skills, knowledge of Excel, SAP, Salesforce would be an advantage

• You have the problem-solving mindset with the ability to identify improvement opportunities

• You are able to multi-task and work in a fast-paced environment. Skill in prioritizing tasks required

About Philips

We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.

• Learn more about our business.

• Discover our rich and exciting history.

• Learn more about our purpose.

If you’re interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our commitment to diversity and inclusion here.

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