Job Information
Philips Dispute Specialist in Lodz, Poland
As Disputes Specialist you will join Philips’ Accounting Operations team . On daily basis you will have a chance to manage and organize dispute management activities according to a clear policy in terms of efficiency (priority setting, to do lists, shared customers, registration & follow up) and effectiveness (decrease disputes). This function should be performed in close cooperation with external & internal stakeholders in order to minimize the outstanding disputes.
Your role:
Coordinating, supporting, and developing dispute management process
Monitoring & reporting of disputes on market level
Follow up on relevant queries and solving escalations in close cooperation with sectors
Follow up with local business resolvers on dispute resolution
Follow up with GBS Order Management, Service & Solutions Delivery and Sales Back Office on dispute resolution
Drive structural solutions on market level
Managing dispute backlog items
Participate as an active member in Dispute meetings with internal & external stakeholders
.
Our benefits:
Annual bonus based on performance achieved
Private medical care with the option to extend it to family members
Benefit System cards
Discount for Philips’ products
Wide variety of training & learning opportunities
Promotion of a healthy lifestyle in the office
Employee Assistance Program
hybrid way of working (2 days per week at office in Lodz)
Employment contract for maternity cover - fixed-term, at least 1,5 year
You're the right fit if:
Dispute management experience
Fluent English – both written & spoken
Work experience in SAP system
Analytical skills – use Excel on daily basis
Ability to prioritize and organize own workload to ensure that deadlines are adhered to
Ability to build and sustain working relations and collaboration
Background in F&A, Economics or Business Administration
Customer service focus
About Philips
We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.
Learn more about our business.
Discover our rich and exciting history.
Learn more about our purpose.
If you’re interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our commitment to diversity and inclusion here.
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