Easter Seals Jobs

Job Description:

Job Description

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Learn all aspects of Customer Service Team and act as main backup and first line of inquire for escalated customer issues or team challenges.

• Maintains updates/communications with the Warehouse Manager and other departmental heads regarding Customer Service Team matters.

• Accurately input sales orders into system.

• Provide post-sales support for sales orders, order confirmations, proof of deliveries, returns, credits, memos, shipping problems and production inquiries.

• Handle each customer problem in a manner that results in maximum customer satisfaction.

• Work closely with shipping and production teams to ensure sales orders are shipped timely and accurately.

• Provide technical information for all products to customers.

• Maintain knowledge of all products, parts numbers and pricing.

• Document all customer comments, concerns, and problems and distribute to appropriate department.

• Respond to all customer inquiries or needs in a timely manner and report all customer feedback to appropriate management staff member.

Qualifications

• Must have an associate degree or 4 years of equivalent experience in the customer service field.

• Two years leading or supervising a team of two or more people.

• Ability to work in a fast-paced environment with minimal supervision at times.

• Ability to build and maintain relationships within the division and externally.

• Strong communication and interpersonal skills, leadership abilities, and organizational skills.

• Must have a positive attitude and work well with others in a team environment.

• Ability to lead, motivate and develop team members.

• Must be detail oriented.

• Ability to listen to customer concerns and summarize the issue at hand.

• Strong computer skills; computer skills with Windows, Word, Excel and Intranet are required.

• Ability to meet deadlines as assigned.

COMPETENCIES

• Technical and Analytical Skills.

• Understanding of basic math (addition, subtraction, multiplication, division, calculations of percentages, measurement conversions).

• Strong working knowledge of Windows applications and Microsoft Office programs such as Word and Excel.

• Time Management and Communication Skills.

• Must be dependable, have good attendance, be punctual, and have a positive attitude.

• Prioritizes regular workload, special tasks and concurrent projects, allocating time and resources to ensure that work is completed accurately and efficiently within established time frame.

• Performs with high level of initiative exhibiting persistence and willingness to stimulate new ideas within the organization.

• Takes calculated risks, makes strategic, results-oriented decisions, and accepts responsibility for the results (positive or negative).

• Continuous improvement mindset (the Ability to build a robust inventory system that be used across the division.

Compensation Information:

$24.00-$26.00