Job Information
Marriott Vacations Worldwide Sales Support Executive in Llucmajor, Spain
POSITION SUMMARY
General administrative support for Sales team, assisting with completion and signature of all necessary documents and paperwork with customers, ensuring that all sales paperwork is complete and correctly signed. Follow up with Customer as well as members of the sales team and New Owner Administration teams where needed to ensure sales folders are complete and accurate. Assist with any other sales related administrative duties to help the work of the sales team such as schedules, holiday requests and reports and sales collateral and new owner albums.
CRITICAL TASKS
RESPONSABILITIES
Administrative support of Sales Team for contract preparations and subsequent signing with customers
Review sales documents with customers
Comply with quality assurance expectations and standards
Liaise with Sales leadership team and sales executives regarding the contract paperwork
Obtain additional information required for preparation of contracts and completion of applications and forms
Review sales documents prior to final closing to ensure all information is complete and accurate
Consolidate Sales which includes, but is not limited to, the completion of all relevant Sales documentation
Job Specific Tasks:
Club Rules Document Review:
• Review full contracting paperwork and obtain missing information
• Ensure signatures on all related documents are correctly placed
Sales Closing Administration:
• Be the first point of contact for customers with questions and concerns
• Thoroughly review loan applications, contracts and financial documents with the customer and ensure proper completion
Post-Closing Activities:
• Monitor contract progress
• Respond to and monitor the resolution of customer and owner inquiries in a timely manner with the available resources
Assisting Sales Team:
• Assist with daily Point of Sale follow up, and outstanding signatures, documents and payments
• Assist with administrative tasks such as, but not limited to, recruitment, training, appraisal process, reports and other documents
Administration:
• Prepare weekly reports for the Sales meetings
• Track and announce period budgets and targets through commercial plan
• Ensure there is sufficient sales collateral for sales presentations
• Print and organize price lists
• Prepare monthly Sales Executive schedules
• Review time worked, leaves and absences for Sales team
• Keep notice boards up to date with relevant information
• Attend sales meetings, take notes, and publish minutes
Other:
• Understand company cultures and organizational processes
• Participate in training sessions
Policies and Procedures
Follow company and department policies and procedures
Protect the privacy and security of coworkers
Maintain confidentiality of proprietary materials and information
Communication
Speak to guests and co-workers using clear, appropriate and professional language
Talk with and listen to other employees to effectively exchange information
Working with Others
Develop and maintain positive and productive working relationships with other employees and departments
Partner with and assist others to promote an environment of teamwork and achieve common goals
Support all co-workers and treat them with dignity and respect
Handle sensitive issues with employees with tact, respect, diplomacy, and confidentiality
CRITICAL COMPETENCIES
Analytical Skills
Computer Skills
Learning
Problem Solving
Decision-Making
Interpersonal Skills
Customer Service Orientation
Influence
Teamwork
Communications
Communication
Listening
Telephone Etiquette Skills
English Language Proficiency
Applied Reading
Personal Attributes
Dependability
Initiative
Integrity
Presentation
Stress Tolerance
Positive Demeanor
Organization
- Time Management
Administration
- Typing
PREFERRED QUALIFICATIONS
Education
High school diploma/G.E.D. equivalent
Related Work Experience
At least 1 year of related work experience
Supervisory Experience
No supervisory experience is required
Languages required
English, German, Spanish
Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.
Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture
Marriott Vacations Worldwide
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