Job Information
Inteplast Group CMHQ- CUSTOMER SERVICE COORDINATOR in Livingston, New Jersey
Description/Job Summary
Process customer's orders into AS400 system.
Track and review orders from order entry through to delivery, using various reports.
Create new product codes and other data in system as needed to support customers.
Respond to inquiries in a timely manner with accuracy and friendliness.
Set up new customer information and route for approval and handling.
Enter sample requests and follow up on status as needed.
Review and handle any issues or problems with assigned accounts.
Review and take action on daily reports as needed.
Follow company procedures to ensure company's direction is sustained.
Ensure proper approvals are obtained and escalation of issues is done to handle problems in a timely and efficient manner.
Maintain proper records as required by company policy.
Special projects as deemed necessary by business demands.
Additional functions that may become necessary based on business demands.
