Easter Seals Jobs

Overview

Southeastern Grocers is committed to a culture of belonging and fostering an inclusive environment where we celebrate differences. As agreat place to work{rel="noopener" target="_blank"}, we empower everyone to be their full, authentic selves. Read ourBelonging, Inclusion and Diversity Statement here{rel="noopener" target="_blank"}.

Job Title: Customer Service Associate Location: Retail Grocery Location

+-----------------------------------------------------------------------+ | Position Overview | +-----------------------------------------------------------------------+ | The customer service associate will increase customer confidence and | | loyalty by providing accurate, fast and friendly customer service | | desk and media services in accordance with company guidelines, | | policies and procedures. This role will satisfactorily resolve | | customer concerns or escalate them to appropriate level of | | management. | +-----------------------------------------------------------------------+ | Primary Responsibilities and Accountabilities | +-----------------------------------------------------------------------+ | - Provide continuous attention to customer needs; greet, assist and | | thank customers in a prompt, courteous and friendly manner. | | - Address customer issues/complaints and resolve to full | | satisfaction of customer immediately, within company guidelines | | while maintaining composure and professionalism; appropriately | | escalate issues to management with a positive attitude. | | - Coordinate daily store cash and accounting functions in | | accordance with company guidelines, policies and procedures and | | management instruction. | | - Maintain knowledge of front end operations and stay current on | | changes in policies and procedures in order to preserve and | | proactively support department service levels and accountability. | | - Manage ACM lanes according to company standards and policies; | | ensure each self-checkout lane is properly opened, appropriate | | reports are printed and cash maintenance requirements are | | performed. | | - Troubleshoot problems with front end equipment through self-help | | icon on computer desktop or by contacting the retail service help | | desk as needed. | | - Stock front end products; restock and use supply items | | efficiently to eliminate waste and to maintain the lowest supply | | cost. | | - Exhibit professional telephone etiquette and ensure connection to | | the appropriate department or associate. | | - Maintain confidentiality of information. | | - Put up discarded or returned merchandise. | | - Perform cashier associate duties, as necessary. | | - Perform pricing duties, as necessary. | | - Keep work area clean, orderly and free from safety hazards; | | report faulty equipment and hazards to management. | | - Notify management of associate theft, customer shoplifting, | | unauthorized mark-downs, property defacement or any action that | | is illegal and/or against company policy. | | - P rform other job-related duties as assigned. | +-----------------------------------------------------------------------+ | Qualifications | +-----------------------------------------------------------------------+ | Minimum | | | | - Must be 18 years of age. | | - High school diploma or equivalency. | | - Ability to read, write and speak English proficiently. | | - Ability to understand and follow English instructions. | | - Authorization to work in the United States or the ability to | | obtain the same. | | - Successful completion of pre-employment drug testing and | | background check. | +-----------------------------------------------------------------------+ | Preferred | | | | - Demonstrate strong customer service communication skills, | | effectively addressing and resolving customer concerns with | | positive business impact. | | - Possess a proficient working knowledge of office, front end | | systems and equipment. | | - Possess proficient computer skills. | | - Possess demonstrated skills in the ability to perform and deliver | | customer service expectations. | | - Demonstrate good organizational skills. | | - High standard of integrity and reliability. | +-----------------------------------------------------------------------+ | Required Behaviors | +-----------------------------------------------------------------------+ | - Lives the Valuesby embracing the essence of the company | | demonstrating a commitment to the companys goal and values. | | - Unifies and motivates team through praise and recognition of | | success with immediate feedback to build an environment of trust. | | - Business-drivenshowing passion for the business, delivering | | results consistently. | | - Customer-orientatedby passionately demonstrating that the | | customer comes first always by putting the customers needs above | | all else. | | - People Passionthrough consistently treating others with | | respect and dignity. | +-----------------------------------------------------------------------+ | Knowledge, Skills, Abilities | +-----------------------------------------------------------------------+ | - Compliance with all company policies and procedures. | | - Must complete service training within sixty (60) days of position | | start date. | +-----------------------------------------------------------------------+