Job Information
Oracle Site Reliability Developer 5 in Little Rock, Arkansas
Job Description
Purpose : As a Site Reliability Engineer (SRE), you will be focused on improving service reliability, performance, and operability of Oracle Cloud SaaS Services. You will have your hand on the pulse of the service and will play a key role in operational excellence, contributing to future automation, tooling, and product improvements. Your role will drive improvements in availability and the customer experience, while reducing costs of running SaaS.
Description : We are looking for a strong Site Reliability Engineer (SRE) Incident Commander who will help ensure the availability of our Cloud services 24x7x365. The SRE Incident Commanders always have a pulse on the Oracle’s SaaS services and hold themselves directly accountable for improving availability through timely mitigation, postmortem deep dives, and collaboration with engineering partners to improve telemetry and automation.
During Major Service Impacting Events, your goal is to reduce time to mitigate, by ensuring the correct resources are brought to the discussion, evaluating and tracking the fastest path to resolution through deep technical troubleshooting, managing bridge participation of various leadership levels to ensure communication remains efficient and progressive, and upholding a sense of urgency so that all participants remain cognizant of the impact to the customer and our commitment to service availability.
Post Major Events, you will be expected to look for ways to optimize the service through automation, improved telemetry, and standard operating procedures, as well as deep technical discussions with responsible service owners during postmortems to reduce the chance of recurrence and drive down incident rates.
You will leverage excellence in communication, technical/business analysis, problem solving and attention to detail to methodically resolve issues. Technically, you will have advanced knowledge across the full stack of services (Network to Application) with expertise in specific subject matter areas, where you can dig deep technically as an expert to mitigate the issue as quickly as possible.
You will help create a “Customer First” culture across all Oracle Cloud teams, focusing on “Up Time” and effective communications, both orally and written. SRE Incident Commanders will continually review and enhance systems, methods, and applications to enable the delivery of a positive customer experience to highly acclaimed hosted products such as Oracle Fusion, Oracle Service Cloud, Oracle CRM and many more.
As a member of the Oracle Cloud Service Center team, you will be surrounded by “willing to help” individuals from a global team representing some of the brightest and most innovative minds in the industry. You will be a part of an organization that prides itself on providing training, empowerment, and career progression.
Career Level - IC5
Responsibilities
Responsibilities:
Maximize Service Availability: During peace time, the SRE Incident Commander works to maximize the time between service impacting events by hardening the service. During crisis time, the SRE Incident Commander works to minimize the impact to the service.
Harden Services: SRE Incident Commanders identify opportunities to harden monitoring/signal, identify necessary guardrails to reduce customer error, and solutions to service issues to minimize chance of recurrence.
Improve Standard Operating Procedures (SOP): SRE Incident Commanders identify and document responses to alerts, with the goal of automating the entire process to eliminate the need for manual intervention.
Drive end-to-end Incident Management: SRE Incident Commanders are the primary owner of the most critical service impacting events, including identifying and managing available resources, communicating updates to Executive Leaders, and evaluating/challenging the effectiveness of the mitigation paths presented.
Act in a Leadership Capacity: SRE Incident Commanders must demonstrate leadership without authority, speak with professional confidence, control chaotic situations with thoughtful, organized actions, and provide timely, concise updates to all bridge participates, ranging from Developers to Executive Leaders.
Follow up post Major Incidents: In addition, to being a technical leader during a major event, SRE Incident Commanders must participate in postmortems, contribute to the root cause analysis discussion, and identify critical repair items needed to minimize/eliminate future incidents.
Fulfill Certification Requirements: SRE Incident Commanders are expected to fulfill the certification requirements for all three ranking positions within the role.
Mentor and Train: SRE Incident Commanders must develop training content and deliver skillset training (technical and professional) to Jr. Commanders on a quarterly basis.
Handle Customer Escalations: SRE Incident Commanders will be asked to participate and support Customer Escalations to build confidence in our service stability.
Knowledge, Skills, Abilities, and Background:
Able to work as part of a shift in a global 24x7x365 DevOps team. Must be willing to work non-standard work shift (though primary standard shift is US daytime) including, holidays, and weekends on a rotation basis with your colleagues.
Exceptional oral and written communication. Ability to communicate with all levels (both technical and management) during critical events.
Strong technical background with the ability to troubleshoot issues impacting large scale service architectures and application stacks.
Experience handling high profile customer escalations.
Exceptional interpersonal skills with ability to present ideas in business-friendly and user-friendly language.
Experience collaborating cross teams and business units to improve process, tooling, and the overall internal and external experience.
Team oriented with experience mentoring and supporting the career trajectory of junior coworkers.
Self-motivated and directed with keen attention to detail.
Proven analytical and problem-solving skills with strong customer service orientation.
Ability to effectively prioritize and execute tasks in a high-pressure environment in an organized manner that can be easily followed and mirrored by others.
Experience troubleshooting networking, including switching and routing, IPv4/IPv6, TCP, networking protocols/services such as DHCP, DNS, OSPF, BGP
Experience with Linux environments for hands on troubleshooting, including configurations via systemd, sysctl
Solid understanding of cloud native technology such as Prometheus, Kubernetes, Traefik, Istio, Helm, container runtimes
Working knowledge of databases such as Oracle Database or MySQL
College diploma or university degree in the field of computer science or equivalent or 5+ years equivalent work experience in infrastructure, systems, engineering, or development environment.
Disclaimer:
Certain US customer or client-facing roles may be required to comply with applicable requirements, such as immunization and occupational health mandates.
Range and benefit information provided in this posting are specific to the stated locations only
US: Hiring Range in USD from: $104,200 to $251,600 per annum. May be eligible for bonus, equity, and compensation deferral.
Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle’s differing products, industries and lines of business.
Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.
Oracle US offers a comprehensive benefits package which includes the following:
Medical, dental, and vision insurance, including expert medical opinion
Short term disability and long term disability
Life insurance and AD&D
Supplemental life insurance (Employee/Spouse/Child)
Health care and dependent care Flexible Spending Accounts
Pre-tax commuter and parking benefits
401(k) Savings and Investment Plan with company match
Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.
11 paid holidays
Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.
Paid parental leave
Adoption assistance
Employee Stock Purchase Plan
Financial planning and group legal
Voluntary benefits including auto, homeowner and pet insurance
The role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted.
About Us
As a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s problems. True innovation starts with diverse perspectives and various abilities and backgrounds.
When everyone’s voice is heard, we’re inspired to go beyond what’s been done before. It’s why we’re committed to expanding our inclusive workforce that promotes diverse insights and perspectives.
We’ve partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity.
Oracle careers open the door to global opportunities where work-life balance flourishes. We offer a highly competitive suite of employee benefits designed on the principles of parity and consistency. We put our people first with flexible medical, life insurance and retirement options. We also encourage employees to give back to their communities through our volunteer programs.
We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by calling +1 888 404 2494, option one.
Disclaimer:
Oracle is an Equal Employment Opportunity Employer*. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.
* Which includes being a United States Affirmative Action Employer
Oracle
-
- Oracle Jobs
