Job Information
International Repair Strategy Program Manager in Lisle, Illinois
Position Overview
International International Corporation is a leading North American truck manufacturer with great products, a strong market position and best-in-class distribution networks.International has an exciting opportunity for a Repair Strategy Program Manager to join our team at the headquarters in Lisle, IL. The Repair Strategy Program Manager defines the repair strategy that will be taken for different components to ensure the correct level of repair is achieved without over repairing with a focus on future product. Analyzes Service Repair Times (SRT), Parts, Tools and Training and creates a data driven decision on which is the best for our customers. This position is the data bridge between multiple areas of Aftersales to make the repair strategy consistent across the organization.
Responsibilities
Manages new vehicle programs to define the repair strategy
Participates in new program concept sheet reviews
Virtual architecture reviews
Create presentations to illustrate Risks/Issues, and adherence to program timelines
Works cross functionally with program teams, product development, service engineering, and the field
Competitive and Internal Service Benchmarking including but not limited to:
Perform reviews on internal and external competitive best practices
Perform on vehicle reviews
Perform Service Repair Time Benchmarking
Utilize benchmarking results to influence and incorporate into repair strategy
Minimum Requirements
Bachelor’s degree
At least 5 years of technical service engineering, automotive service or truck service experience
OR
Master’s degree
At least 3 years of technical service engineering, automotive service or truck service experience
OR
- At least 7 years of technical service engineering, automotive service or truck service experience
Additional Requirements
- Qualified candidates, excluding current International Motors employees, must be legally authorized on an unrestricted basis (US Citizen, Legal Permanent Resident, Refugee or Asylee) to be employed in the United States. International Motors does not anticipate providing employment related work sponsorship for this position (e.g., H-1B status)
Desired Skills
Excellent presentation skills and verbal/written communication skills
Approachable with excellent interpersonal skills to work effectively across diverse teams
Familiarity with VisMockUp, CAD, Teamcenter or other engineering drawing systems
Diesel, Medium/Heavy Duty, and Electric Vehicle experience is strongly preferred
Ability to manage complex projects
MS Office Proficient
Company Overview
At International Motors, LLC* (“International”), we’ve never backed away from forging our own path. Our openness and ability to meet customers where they are, combined with our curious mindset is what defines us as a company. And as individuals. With big changes ahead for the commercial vehicle industry, and people counting on us to keep things moving, we say: bring on the journey.
ABOUT INTERNATIONALFrom a one-man company built on the world-changing invention of the McCormick reaper in 1831, to the 15,000-person-strong company we are today, few companies can lay claim to a history like International. Based in Lisle, Illinois, International Motors, LLC* creates solutions that deliver greater uptime and productivity to our customers throughout the full operation of our commercial vehicles. We build International® trucks and engines and IC Bus® school and commercial buses that are as tough and as smart as the people who drive them. We also develop Fleetrite® aftermarket parts. In everything we do, our vision is to accelerate the impact of sustainable mobility to create the cleaner, safer world we all deserve. As of 2021, we joined Scania, MAN and Volkswagen Truck & Bus in TRATON GROUP, a global champion of the truck and transport services industry. To learn more, visit www.International.com (https://www.international.com/our-company) .
*International Motors, LLC is d/b/a International Motors USA in Illinois, Missouri, New Jersey, Ohio, Texas, and Utah.
EEO Statement
International is an Equal Opportunity Employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.
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