Easter Seals Jobs

The Company

WTW is an award-winning advisory, broking and solutions company that helps clients around the world turn risk into a path for growth.

From the Titanic ship in 1912 to The Moon Buggy in 1971, WTW has a richness in [insurance] history dating back to 1828.

Our WTW Regional Delivery Hub based in the heart of Lisbon - encompasses a +175 strong global team of who deliver operational excellence through innovation and streamlined solutions every single day.

The Role

• Investigate alerts, security incidents and seeking out potential security issues through log analysis, and use of tools such as SIEM, UEBA, EDR, etc.

• Ensure that there is a timely response to any cyber incidents to minimise the impact to the business, including interacting with different technical teams and business areas where needed.

• Primary escalation point for complex incidents to conduct investigation, and initiate containment actions required.

• Escalate high priority or high severity alerts/incidents to escalations team according to the prescribed process.

• Safely acquire and preserve the integrity of cyber security data required for incident analysis to help determine the technical/operational impact, root cause(s), scope, and nature of incidents.

• Escalation point to provide process and/or technical advice for Level 1 analysts.

• Manages shift workload to make sure they are assigned and handled according to KPI targets.

• Prepare and send the end of shift report to Leadership team.

• Document, attend and lead the handover call to ensure updates, unassigned tickets, tasks, and incident investigation that needs to be continued by next shift will be communicated.

• Perform quality audit for tickets that were handled by Level 1s to ensure incidents were handled according to prescribed processes.

• Recommend alert/s for tuning to minimize false positives and improve the businesses’ security posture against attackers and threats.

• Regularly contribute to the SOC playbooks and knowledgebase with findings from investigations such as different attacker tools, tactics, and procedures which can be applied to future investigations.

• Help deliver training to mature skills of new joiners or colleagues.

The Requirements

What you will need:

• You will be working as part of a 24/7 SOC across different locations and therefore you must be a true team player, with the ability and desire to engage with different internal stakeholders and colleagues to deliver the very highest standards of service and support.

• 4 - 7 Years’ Experience working as part of a mature cyber defence centre or security operations centre.

• To be effective, you need to have great troubleshooting skills, the ability to research problems and the ability to effectively communicate during stressful times, while keeping a cool, calm, and friendly approach when dealing with stakeholders and colleagues.

• Solid time management skills and be dependable.

• Hands on experience of using a SIEM, UEBA, and EDR as a Level 2 security analyst.

• Leading Investigations and comfortable talking to stakeholders and colleagues on both a technical and non-technical level.

• Great verbal and written communication skills, and the ability to write reports in a structured methodology.

• BSc/MSc in a security field or equivalent experience working within a security related function.

• To be inquisitive, with a strong sense of personal responsibility for learning and self-development.

• Being able to identify common attack techniques within the context of specific technologies.

• Working knowledge of networking protocols/technologies (e.g. TCP, IP, HTTP/HTTPS).

• Working knowledge of Unix, Linux, and Windows operating systems.

Beneficial:

• Any relevant security certifications (SSCP, OCSP, Security+, CySA+, etc.).

• Any relevant network certifications (Network +, CCNA, etc.).

• Knowledge of other key IT fields (such as Web Applications, databases, Active Directory, network security systems such as web proxies, firewalls & data loss protection).

• Exposure to attack and penetration methods and tools.

• Working knowledge of scripts, tools, or methodologies to enhance our incident investigation and processes (such as Python, PowerShell, etc.).

What’s in it for you?

In WTW, you’ll find a professional yet friendly and easy-going environment in an office based in a fast-growing European capital. Come join a team of dynamic and motivating colleagues!

In addition to our attractive remuneration package, we offer:

Work-life balance. Mobile working or in the office? Flexible working hours? Sure, no problem. Hybrid working is more than just a buzzword for us.

Monetary benefit. An attractive, performance-related remuneration system.

Internationality. An international management consultancy and the security of a global corporation with renowned customers.

Development opportunities. A steep learning curve and sufficient freedom for individual career development: You will dive deep into a variety of topics, both on-the-job and in intensive specialist training.

Cooperation. Learning from each other and making decisions together, collegial, appreciative, and dynamic.

Customer contact. Quickly take responsibility.

Corporate events. Together we celebrate our successes and our community.

Willis Towers Watson is an equal opportunity employer