Job Information
Kubota Engine America Dealer Development Project Coordinator in Lincolnshire, Illinois
This job was posted by https://illinoisjoblink.illinois.gov : For more information, please see: https://illinoisjoblink.illinois.gov/jobs/12049998
Kubota Engine America
JOB TITLE:
Dealer Development Project Coordinator (DDPC)
DEPARTMENT:
Service Engineering
REPORTS TO:
Dealer Development Manager
FLSA STATUS:
Exempt
Job Description Summary:
The Dealer Development Project Coordinator (DDPC) will work collaboratively with the Kubota Engine Service Network (KESN) and the Kubota Distributor Network to assist in the implementation of the Dealer Development Strategy. This role will assist with the new initiatives to improve overall end user customer satisfaction through Service, Training, Dealer Engagement and other initiatives resulting in overall increased Market Share penetration.
Duties and Responsibilities:
Assist in establishing and developing the Dealer Development Department, including creating processes, procedures, and best practices.
Coordinate and manage various projects related to dealer development, including market research, surveys, evaluations, dealer/distributor manuals and expansion initiatives.
Aid in improving the Kubota Dealer Network by working through and with the Distributor Network. To develop and improve dealers, experience working with a network of distributors to keep their close dealer/distributor relationship will be essential to expand the department internally and externally.
Collaborate with cross-functional Kubota departments to ensure alignment and support for Dealer Development initiatives.
Provide administrative support including presentation material prep, maintaining records, creating documents, preparing reports and project follow through.
Consult and interview Distributors, Dealers, OEMs, and Management on network issues. Provide feedback and recommendations for improvement back to Kubota.
Responsible for dealer onboarding process and ongoing account maintenance for assigned dealers and distributors. Support and maintain the master dealer list, contracts and dealer locator.
Collaboratively assist in training and influencing the Distributor Network on the Kubota Corporate and Dealer Development Strategy. That will include interaction with all departments at the distributor, specifically including the Distributor Dealer Develop Staff.
Assist in the development of reports and dashboards to track distributor performance. Maintain the Distributor Scorecard Key Performance Indicator (KPI) report and provide regular updates to management. Work with internal departments to schedule, host and follow through with meetings related to reports and dashboards.
Analyze and report on Key Performance Indicators (KPI) to measure the success of Dealer Development efforts.
Identify new partner opportunities, and rewards for current partners.
Ensure all documentation and process follow ISO-9001 standards for Kubota and the Dealer Development Department.
Communicate, organize, and maintain confidential information and material.
Follow safety guidelines and department and corporate policies and procedures.
Maintain an organized and secure work environment.
Other job tasks as required
Job Knowledge, Skills and Abilities:
Effective people and communication skills to interact across all levels of an organization.
Ability to be flexible and balance various projects with effective time management skills. Proactive mindset and utilize independent thinking to report improvement opportunities.
Maintain a team effort within the department that is customer focused.
Take steps to implement a universally similar experience for our customers.
Proven experience in project coordination, dealer development, sales analysis, business analytics, territory management or related field.
Experience with engines diesel & gasoline, outdoor power equipme nt, construction, generators, tractors or similar is a plus.
Knowledge of industry trends and market dynamics.
Strong organizational and multitasking skills with the ability to manage multiple projects simultaneously.
Excellent communication and interpersonal skills to effectively work with a network o
