Easter Seals Jobs

Description

Maintains contract knowledge to ensure customers receive accurate and compliant information.

Performs administrative updates and changes within service standards.

Assists with system enhancement development and testing.

• Provides backup support to other positions in the department.

Partners with large dental service organizations (DSO’s) on all of their administrative needs

Resolves complaints and assists with customer escalations via phone and email

Responds to customer service phone or email inquiries – limited phone; frequent emails.

Other duties as assigned.

Skills

Customer Service, policy issuance, policy holders, insurance, Inbound call, Customer support, billing customer service, bilingual

Additional Skills & Qualifications

Customer Service experience in any capacity

Previous experience working in the insurance or financial services field is a plus

Must possess excellent verbal and written communication skills and show a strong commitment to customer service.

Excellent telephone skills, problem solving, analytical and decision-making skills are required.

Ability to prioritize tasks and consistently meet deadlines

Personal computer experience in database, spreadsheet, word processing and internet navigation software.

Planning, organizational and mathematical skills are important.

Excellent communication skills, PC skills (Word & Excel) and good mathematical aptitude.

Pay and Benefits

The pay range for this position is $20.00 - $20.00

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully remote position.

Application Deadline

This position will be accepting applications until Jan 24, 2025.

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.