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Dentsply Sirona es el mayor fabricante mundial de productos y tecnologías dentales profesionales, con 130 años de historia en innovación y servicio a la industria dental y a los pacientes en todo el mundo. Dentsply Sirona desarrolla, fabrica y comercializa una amplia oferta de soluciones, incluyendo productos de salud dental y bucal, así como otros dispositivos médicos consumibles bajo un fuerte portafolio de marcas de primera clase. Como Dental Solutions Company TM, los productos de Dentsply Sirona proporcionan soluciones innovadoras, de alta calidad y efectivas para avanzar en el cuidado del paciente y ofrecer una odontología mejor, más segura y rápida. La sede mundial de Dentsply Sirona se encuentra en Charlotte, North Carolina. Las acciones de la compañía se cotizan en los Estados Unidos en NASDAQ bajo el símbolo XRAY.

Sacar lo mejor de la gente

A pesar del avance de la odontología a día de hoy, estamos dedicados a mejorarla incluso más. Nuestra gente tiene pasión por la innovación y se compromete a ponerla en práctica para mejorar el cuidado dental. Vivimos y respiramos alto rendimiento, trabajando como un equipo global, sacando lo mejor de cada uno para el beneficio de los pacientes dentales, y los profesionales que los sirven. Si desea crecer y desarrollarse como parte de un equipo que está configurando la industria dental, sepa que estamos buscando a los mejores para unirse a nosotros.

Trabajando en Dentsply Sirona, usted puede:

Desarrollarse más rápido - con nuestro compromiso con el mejor desarrollo profesional.

Mejor desempeño - como parte de una cultura de alto rendimiento y empoderamiento.

Configuración de una industria - con un líder de mercado que continúa impulsando la innovación.

Marcar la diferencia - ayudando a mejorar la salud oral en todo el mundo.

Technical Sales Support Manager

This position is a leadership member of the EMEA Technology Services organization at Dentsply Sirona, with responsibility for technical support in Iberia and Italy. The Technical Sales Support Manager Iberia & Italy is responsible for the strategic and organizational setup, implementation of processes and key metrics.

Responsibilities

• Improve the after sales end-customer satisfaction via providing input for and implementing the company’s after sales strategic plan in Iberia & Italy.

• Strengthen the after sales presence in the dental market in Iberia and Italy and to promote sales through after sales successes through effective management of the engineer team.

• Support the end user customers and dealer partners with Dentsply Sirona Digital Products.

• What Will You Do - Responsibilities for Employment

• Leading the technology services organization in Iberia & Italy, driving service delivery for 200M USD business volume for technology services (installation, remote and in-field support, SW application support, partner management

• Talent acquisition and performance management / development for team leads and teams composed of Technical Support Specialists, Field Service Technicians and Service Administrators.

• Identifying, orchestrating, and managing external suppliers.

• Close communication to stakeholders (within CCO and with central teams).

• Voice of the customer: baseline and monitor customer success metrics and technical service KPIs, in collaboration with the Service Analytics office; advocate for and engage with internal organizations to improve customer satisfaction, service level and operational execution.

• Budget / cost management.

• Technical service positioning and price setting.

• Implement and ensure operational excellence of all Technology Services processes in the daily after-sales operations.

• Implementation of (local) technical trainings and support for engineers in the CCO and partners.

• Exchange knowledge and learnings between CCOs and the central team.

• Promote sales opportunities through company sales specialists / dealer network.

• Who You Are - Qualifications

• Education: Degree in Electrical Engineering, Biomedical Engineering, Mechanical Engineering, Bioinformatics, Information Technology, Natural Science, or a relevant field.

Requirements

• Minimum of 5 years of leadership experience in technology-related field, preferably in dental, healthcare or life sciences.

• Demonstrated success in a senior level service role managing technical products.

• As an extension to the above experience, a sales related work experience is desirable.

• Excellent previous technical experience of DS (or other equivalent dental equipment manufacturer) products (Treatment Centres & Imaging or Treatment Centres & Cad/Cam) is desirable.

• Experience in designing, developing, launching, or driving adoption of technology services and products is a plus.

• Good knowledge of common CRM tools is a plus.

• Proven problem solver.

• Advanced analytical and business strategy skills related to service-line and support program development in technology-related industries.

• Compelling and clear vision and communication skills for internal and external stakeholders.

• Strong drive to meet timelines, establish clear priorities and hold self and others accountable for results.

• Strategic orientation balanced with a detailed mindset for complex projects.

• Enthusiastic, efficient and highly organized – desire to constantly improve efficiencies and customer focus.

• Structured and clear thinker – ability to prioritize a demanding workload through business planning.

• Has effective technical and error troubleshooting skills (IT, Electronics, Electro-pneumatic systems, and manual technical skills).

• Fluent in English, further languages (Spanish, Italian, Portuguese) of advantage.

• Able to undertake regular business travel across Iberia and Italy.

Dentsply Sirona es una empresa con Igualdad de Oportunidades/Acción Afirmativa. Todos los candidatos cualificados se consideraran para empleo sin importar raza, color, religión, sexo, origen nacional, edad, orientación sexual, incapacidad, o estatus de veterano protegido. Agradecemos su interés en Dentsply Sirona. Si requiere asistencia para completar la solicitud en línea debido a una incapacidad, por favor envíe una solicitud de colocación a careers@dentsplysirona.com. Asegurése de incluir “Solicitud de Acomodo Razonable” en el asunto.