Easter Seals Jobs

Description We are offering a permanent employment opportunity in the hospitality industry, specifically for the role of a Customer Service Representative based in Lexington-Fayette, Kentucky, United States. This role encompasses the processing of customer reservation requests, updates to existing requests, and providing check-in assistance.

Responsibilities:

• Efficiently manage customer reservation requests, both new and existing ones, through inbound and outbound calls

• Input reservation details accurately into our system to ensure client needs are met

• Utilize problem-solving skills to assist hotels and clients with various issues over the phone

• Communicate any issues professionally with all our clients and internal departments

• Maintain grammatically correct and appropriate notes to capture client needs and issues

• Deliver assigned duties within the specified timeframe

• Undertake additional duties as needed or assigned. Requirements • Proven experience in a similar role within the hospitality industry.

• Proficiency in handling both inbound and outbound calls.

• Previous work experience in a call center environment.

• Demonstrated ability to resolve customer service issues effectively.

• Excellent communication and interpersonal skills.

• Ability to work in a fast-paced, high-volume call environment.

• Strong problem-solving skills with a focus on customer satisfaction.

• Ability to multitask and manage time effectively.

• Knowledge of CRM systems and practices.

• High school diploma or equivalent; higher degree in a relevant discipline will be appreciated.

• Proficiency in English; multilingual skills will be a plus.

• Flexibility to work in shifts. TalentMatch®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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