Easter Seals Jobs

Banking Ops Manager

The Banking Operations Manager job manages the administrative and transactional processes that facilitate the delivery of consumer and commercial banking services. This job supervises para-professional employees and ensures compliance with all relevant accounting and control standards within banking operations. This job also sets day-to-day operational objectives for the team and ensures policies, practices and procedures are understood and followed by direct reports.

Key Responsibilities and Duties

• Ensures a high delivery of service standards by automating, centralizing and streamlining processes and procedures within the consumer and commercial banking operations.

• Oversees management of referral calls and follow-up by team members with prospective clients.

• Partners with wealth management advisors and loan officers to streamline process of managing multi-channel inbound and outbound leads.

• Supervises verification process for the accuracy of payments and online entries for banking operations.

• Provides guidance on reconciling non-routine customer, branch operations or bank inquiries.

• Ensures compliance with corporate, regulatory and control procedures by implementing and monitoring operational processes.

• Manages performance of banking operations team through regular, timely feedback as well as the formal performance review process to ensure delivery of exceptional services and engagement, motivation and development of team.

Educational Requirements

• No Advanced Degree Required Preferred

Work Experience

• 3+ Years of related experience required; 5+ Years of related experience preferred

Physical Requirements

• Physical Requirements: Sedentary Work

Career Level

7PL

Preferred Qualifications:

• Experience leading a team as a supervisor.

• IRA Knowledge

• Deceased and legal items processing knowledge

• New Account Opening knowledge and experience

• KYC Knowledge

This position is Hybrid. Hybrid work requires working in the office four days per week with one flexible day to work remotely.

Posting end date: 12/21/2024

Job Seeker Notice

EverBank, N.A. ("EverBank") is a nationwide specialty bank providing high-value products and services to consumer and commercial clients nationwide. As a pioneer in online banking, we offer convenient digital access for clients 24/7, in addition to phone banking services and a network of financial centers.

EverBank's commitment is to deliver to our clients high-performing, high-yield solutions backed by exceptional service, always giving them the advantage they expect, to make the most of their money.

VEVRAA Federal Contractor

Member FDIC

Notice to Job Seekers (https://everbank.com/about/careers/notice-to-job-seekers)

Pay Range $76,000 - $102,800

EverBank, N.A. is an equal opportunity (EEO) employer, dedicated to maintaining a work environment free of bias, harassment, discrimination and retaliation. As an EEO employer, EverBank expressly prohibits discrimination, harassment and retaliation based on protected characteristics such as race, creed, ethnicity, color, age, religion, sex, sex stereotype, pregnancy, sexual orientation, gender, gender identity, gender expression, transgender status, marital status, national origin, ancestry, physical or mental disability, genetic history and information, or military or veteran status. Providing a safe, inclusive environment is a priority at EverBank and, consistent with that mission, EverBank considers all qualified applicants for employment regardless of protected status.

We will not discharge or in any other manner discriminate against associates or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another associate or applicant. However, associates who have access to the compensation information of other associates or applicants as a part of their essential job functions cannot disclose the pay of other associates or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by us, or (c) consistent with our legal duty to furnish information.