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This job was posted by https://idahoworks.gov : For more information, please see: https://idahoworks.gov/jobs/2330694

Care Advocate I

Work Remote within WA, OR, ID, UT

Build a career with purpose. Join our

Cause

to create a person-focused and economically sustainable health care system.

Who We Are Looking For:

Every day, Cambia\'s dedicated team of Care Advocates are living our mission to make health care easier and lives better. The Care Advocates encourages engagement in health-related activities and programs and provides appropriate referrals to internal or external services and resources.

What you Bring to Cambia:

The Care Advocate I participates in the integrated approach to care management for members. This role provides outreach as part of specific care gap initiatives or as an on-going part of a care management team. The position works with members to achieve their personal health outcomes by removing barriers and providing support and education.

Qualifications:

• High school diploma
• Medical certification - Certified Nursing Assistant (CNA) or Medical Assistant preferred
• 3 years of experience in health plan Customer Service, Clinical Intake, Provider office, or an equivalent combination of education and experience

Skills and Attributes:

• Effectively interact with a wide variety of individuals on highly sensitive topics, providing excellent customer service through listening, patience, empathy, and maintaining confidentiality.
• Possess general organization, data entry, and administrative skills, with the ability to effectively handle multiple tasks and prioritize workload.
• Proficient in general computer skills, including Microsoft Office, Outlook, Internet search, and basic knowledge of medical terminology.
• Able to work independently, prioritize work, meet deadlines, and achieve operational standards, with the ability to research and problem-solve in a creative manner to reach a solution.
• Willing to work a varied schedule, including early evenings, and able to identify when it is appropriate to refer to others, maintaining confidentiality and professionalism in all interactions.

What You Will Do at Cambia

• Initiates outbound telephone calls or emails to members identified for the Regence Care Management Programs for defined care gap initiatives.
• Utilizes motivational interviewing and behavioral change principles to encourage engagement in health-related activities and programs.
• Educates members by providing the tools and information they need to adhere to nationally recognized preventive screenings, discharge and treatment plans.
• Works with a Care Manager to assure that member needs are met through identification and referral to appropriate resources.
• Makes referrals to licensed clinical staff as appropriate.
• Utilizes the applicable care management platform to appropriately record and track member interactions.

#LI-remote

The starting hourly wage for the Care Advocate role is \$24.00-\$30.00/hour, depending on candidate\'s geographic location, certification and experience. Full pay range for the Care Advocate role is \$24.00-\$41.50 an hour

The annual incentive payment target for this position is 5%.

About Cambia

Working at Cambia means being part of a purpose-driven, award-winning culture built on trust and innovation anchored in our 100+ year history. Our caring and supportive colleagues are some of the best and brightest in the industry, innovating together toward sustainable, person-focused health care. Whether we\'re helping members, lending a hand to a colleague or volunteering in our communities, our compassion, empathy and team spirit always shine through.

Why Join the Cambia Team?

At Cambia, you can:

• Work alongsid diverse teams building cutting-edge solutions to transform health care.
• Earn a competitive salary and enjoy generous benefits while doing work that changes lives.
• Grow your career with a company committed to helping you succeed.
• Give back to your community by participating in Cambia-supported outreach programs.
• Connect with colleagues who share similar interests and backgrounds through our employee resource groups.

We believe a career at Cambia is more than just a paycheck - and your compensation should be too. Our compensation package includes competitive base pay as well as a market-leading 401(k) with a significant company match, bonus opportunities and more.

In exchange for helping members live healthy lives, we offer benefits that empower you to do the same. Just a few highlights include:

Medical, dental and vision coverage for employees and their eligible family members, including mental health benefits.

Annual employer contribution to a health savings account.