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Resiliency Analyst – Ireland, Remote

UnitedHealth Group is a health care and well-being company that’s dedicated to improving the health outcomes of millions around the world. We are comprised of two distinct and complementary businesses, UnitedHealthcare and Optum, working to build a better health system for all. Here, your contributions matter as they will help transform health care for years to come. Make an impact with a diverse team that shares your passion for helping others. Join us to start Caring. Connecting. Growing together.

As a Fortune 5 business, we’re one of the world’s leading healthcare companies. There are no limits here on the resources you’ll have or the challenges you’ll encounter.

We have been supporting global healthcare systems from Ireland and the UK for more than 20 years, building a dynamic and diverse team of more than 2,100 talented individuals. With a continued record of growth and stability, we're on the constant lookout for fresh talent to join our expanding teams.

As a Resiliency Analyst you will be provide proactive situational awareness by globally monitoring and analyzing time sensitive information from multiple sources such as internal tools, government, feeds, and traditional/social media channels. Working alongside the Global Crisis Management Program you’ll be responsible for coordination and communication of incidents, events, and crisis that impact UHG people, property, and reputation. This role supports incident response, program administration, situational awareness monitoring, and process improvement In addition to having impact on a great team, you'll also discover the career opportunities you'd expect from an industry leader.

Working Schedule:

This is a full-time position with working hours of Monday to Friday from 6am to 3pm. Employees are part of an on-call rotation to handle incident calls and risk monitoring from Friday at 4:30pm - Sunday at 4:30pm (US Central Time) and some Holidays.

Primary Responsibilities of the Resiliency Analyst:

• Creates daily and weekly reports, providing actionable intelligence to support effective decision making by business leaders and Enterprise Global Crisis Management Team.

• Outreach to local and Segment leadership to make them aware of potential risks and determine support needs.

• Triage & assess incidents to determine the need to escalate events to the GCM Leader. Manage incidents through resolution with appropriate stakeholders.

• Supports GCM Leaders during events and crisis, setting up meetings, documenting notes and decisions, gathering data, sending emergency communication, and updating program tools.

• Responsible for portions of the GCM Program Administration documenting best practices, procedures, and job aides.

• Develops and provides training to GCM stakeholders on tools and process changes.

• Leads or participates on projects that support improvements of GCM processes and tools.

• Provide 24/7 On-call support during and after normal business working hours. This may include gathering time-sensitive information needed to develop situational awareness and support decision making.

• Demonstrates exceptional organization, attention to detail and communications skills, including the ability to listen effectively, understand varied business concepts, and effectively communicate clearly and concisely verbally and in writing.

• Utilizes excellent presentation skills to interface with senior leadership.

You will be rewarded and recognised for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role, as well as providing development for other roles you may be interested in.

Required Qualifications of the Resiliency Analyst:

• Strong proven experience in incident response, crisis management, emergency management, business continuity, intelligence analysis.

• Experience working within a command/operation’s center environment.

• Knowledge or experience of Salesforce, Emergency Mass Notification Systems, Geospatial Situational Awareness tools, MS Office.

Please note you must currently be eligible to work and remain indefinitely without any restrictions in the country to which you are making an application. Proof will be required to support your application.

For more information on our Internal Job Posting Policy, click here.

All telecommuters will be required to adhere to the UnitedHealth Group’s Telecommuter Policy.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalised groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: Optum is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to gender, civil status, family status, sexual orientation, disability, religion, age, race, and membership of the Traveller community, or any other characteristic protected by law. Optum is a drug-free workplace. © 2024 Optum Services (Ireland) Limited. All rights reserved.

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