Job Information
Wayfair HDO Team Lead in Lenexa, Kansas
We are Wayfair; we deliver a best-in-class customer experience in the furniture and home space because of people like you, who are driven, determined, collaborative, and thrive in a fast-paced environment. In order to maintain our high level of delivery standards and meet our customer’s needs, the Wayfair Home Delivery team plays a key role in improving customer satisfaction and driving repeat customers. We’ve been busy building a best-in-class logistics network that allows us to delight customers by speeding up deliveries, adding services, and reducing damage using our own physical, asset-based warehouses. We are looking for talented hard-working individuals to join our growing team – your professional home awaits you at Wayfair!
The ideal candidate will be detail-oriented, have a passion for protecting the customer experience, and have a strong ability to build rapport and influence those around them. The Team Lead is a valued member of the team who leads by example and helps to build and maintain the culture and performance of our Home Delivery terminals. Their ideas and suggestions will be leveraged to drive improvements. Flexibility is also important as this role helps to coordinate multiple different processes.
Hourly Pay
- Starting at $20.50/hr
Shift
- Tuesday - Saturday 7:30AM - 4:00PM
Benefits (Start Day 1!)
Referral bonuses
Overtime hours & pay
401(k)
Wayfair company discount
Benefits start day one
Growth opportunities (Conversions, Promotions, and more!)
What You'll Do
Assist your supervisor with managing and overseeing all functions of the warehouse throughout the shift in order to ensure Safety, Customer, Quality, People, and Efficiency outcomes are met
Balance working directly in a process path while also helping to coordinate, coach, train and answer questions for Associates
Identify opportunities to improve the safety, quality, and efficiency and work with your Supervisor to implement changes
Receive, putaway, pick, load, unpack, inspect, assemble, repackage or blanket wrap products before shipping to customers
Evaluate damages and determine if items can be repaired
Perform touch up and minor furniture repair
Audit staged outbound routes for accuracy and quality
Be responsive and timely with all forms of communication
Perform additional responsibilities including but not limited to maintaining site cleanliness, site projects, and transportation processes (e.g., driver returns
Responsible for opening and/or closing site as needed
What You’ll Need
Leadership and motivational skills, and the ability to make decisions with limited guidance based on good judgment
This is a floor position, and will involve physically moving/processing products in addition to helping to lead a team of warehouse associates
Ability to work standing on the warehouse floor 10 hours a day
Must be comfortable repeatedly bending, stretching, reaching and lifting up to 75 pounds unassisted and maneuvering product 150+ pounds unassisted or via team lift.
Experienced in more than one department. Work areas include: receiving, inventory control, picking, inspections, assembly, and return of product.
Ability to use power and hand tools as needed
High attention to detail and prioritizes quality to deliver a perfect item to the customer.
Experience with composing and replying to emails and internal instant messages
Experience with Warehouse Management and Exception Ticket Management Systems
2+ years working experience.
Must have excellent attendance & reliability
Able to read and comprehend English
Must be at least 18 years of age.
Assistance for Individuals with Disabilities
Wayfair is fully committed to providing equal opportunities for all individuals, including individuals with disabilities. As part of this commitment, Wayfair will make reasonable accommodations to the known physical or mental limitations of qualified individuals with disabilities, unless doing so would impose an undue hardship on business operations. If you require a reasonable accommodation to participate in the job application or interview process, please let us know by completing our Accomodations for Applicants form (https://docs.google.com/forms/d/1ElBqKaQYGR9j0NiQHQYCGbHkqKqN746Nk62pI32IyLU) .
Need Technical Assistance?
For more information about applying for a career at wayfair, visit our FAQ page here (https://www.aboutwayfair.com/careers/careers-faq) .
About Wayfair Inc.
Wayfair is one of the world’s largest online destinations for the home. Whether you work in our global headquarters in Boston or Berlin, or in our warehouses or offices throughout the world, we’re reinventing the way people shop for their homes. Through our commitment to industry-leading technology and creative problem-solving, we are confident that Wayfair will be home to the most rewarding work of your career. If you’re looking for rapid growth, constant learning, and dynamic challenges, then you’ll find that amazing career opportunities are knocking.
No matter who you are, Wayfair is a place you can call home. We’re a community of innovators, risk-takers, and trailblazers who celebrate our differences, and know that our unique perspectives make us stronger, smarter, and well-positioned for success. We value and rely on the collective voices of our employees, customers, community, and suppliers to help guide us as we build a better Wayfair – and world – for all. Every voice, every perspective matters. That’s why we’re proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other legally protected characteristic.
We are interested in retaining your data for a period of 12 months to consider you for suitable positions within Wayfair. Your personal data is processed in accordance with our Candidate Privacy Notice (which can found here: https://www.wayfair.com/careers/privacy). If you have any questions regarding our processing of your personal data, please contact us at dataprotectionofficer@wayfair.com. If you would rather not have us retain your data please contact us anytime at dataprotectionofficer@wayfair.com.
