Easter Seals Jobs

Job profile: IT Lead TPO Technology Analyst

Essential Job Duties and Responsibilities

• Analyze the organization’s existing IT systems and infrastructure to identify opportunities for improvement or modernization.

• Research and evaluate new technologies, tools, and software that could enhance business performance.

• Collaborate with business and technical stakeholders to assess technology requirements and ensure alignment with business goals.

• Assist in designing and recommending technology solutions based on business needs and technical requirements.

• Support the implementation of new systems or upgrades to existing systems, ensuring they meet business and operational requirements.

• Work with development teams, vendors, and business units to ensure smooth deployment of technology solutions.

• Gather and document business and technical requirements for new technology projects or improvements.

• Translate business needs into technical specifications and ensure solutions align with both technical and strategic goals.

• Create detailed project documentation, including system designs, test plans, and user manuals.

• Assist in integrating new systems with existing technologies, ensuring compatibility and seamless operation.

• Conduct system testing and validation to ensure new solutions are functioning correctly and meet quality standards.

• Troubleshoot and resolve technical issues that arise during the integration or testing phases.

• Identify areas for improvement and recommend optimizations to enhance system performance and reliability.

• Ensure that technology systems are secure and comply with organizational policies and industry standards.

• Collaborate with external vendors and service providers to procure technology solutions and services.

• Act as a liaison between internal teams and external vendors to ensure smooth communication and effective delivery of technology projects.

• Support negotiations and manage vendor relationships, ensuring service level agreements (SLAs) are met.

• Provide support for ongoing technology operations, including troubleshooting issues, resolving incidents, and providing guidance to end-users.

• Assist in the development and maintenance of disaster recovery plans, backup solutions, and business continuity strategies.

• Stay up to date with emerging technologies, industry trends, and best practices.

• Participate in training and certification programs to enhance technical skills and expertise.

• Proactively suggest new technologies or process improvements that could benefit the organization.

Key Competencies:

• Project Management skills in deployment of major IT capabilities (like manufacturing / shop floor systems)

• Strong customer focus, service orientation, analytical skills and sense of urgency

• Strong planning and project execution skills

• Ability to work under pressure, to take accountability and meet deadlines

• Strong communication, interpersonal influencing skills, good capability to set up collaborative relationship

• Proficiency in English, and Dutch is desirable

Qualifications

Job profile: IT Lead TPO Technology Analyst

Qualifications

Minimum Education:

• Bachelor’s degree in computer science, business administration, industrial engineering, or another discipline relevant for the healthcare industry or equivalent experience.

Experience and Skills:

Required:

• 6+ years of experience in technical program/project management, preferably in a Supply Chain environment.

• Experience in technology integrations and program delivery

• A strong focus on customer satisfaction and service excellence

• Strong analytical and problem-solving skills

• Excellent communication and interpersonal skills

• Ability to work effectively in a team environment and build strong relationships with stakeholders

• Strong knowledge of networking protocols (TCP/IP, DNS, DHCP, BGP, OSPF, etc.), and network devices (routers, switches, firewalls, etc.).

• Security Knowledge: Familiarity with network security practices, firewalls, VPNs, and intrusion detection systems.

Preferred:

• Azure Fundamentals or AWS Certified Solutions Architect for cloud technology roles.

• Communication Skills: Ability to communicate technical concepts to both technical and non-technical stakeholders.

• Project Management: Ability to handle multiple projects and prioritize tasks effectively.

• Familiar with standard concepts, practices, and procedures associated with frameworks (Agile, ITIL)

• Knowledge of software development and testing methodologies (SDLC, CSV)

• Basic understanding of business drivers/processes and the ability to relate priorities to associated technology investments.

• Ability to create context around key business drivers and strategic plan and present ideas in business-friendly and user-friendly language

• Experience with GxP / Manufacturing Environments

Other:

Language requirements – English, and Dutch is desirable