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Additional Information

Job Number 24186904

Job Category Rooms & Guest Services Operations

Location Leicester Marriott Hotel, Smith Way, Grove Park, Enderby, Leicester, England, United Kingdom, LE19 1SWVIEW ON MAP (https://www.google.com/maps?q=Leicester%20Marriott%20Hotel%2C%20Smith%20Way%2C%20Grove%20Park%2C%20Enderby%2C%20Leicester%2C%20England%2C%20United%20Kingdom%2C%20LE19%201SW)

Schedule Full Time

Located Remotely? N

Position Type Non-Management

POSITION SUMMARY

Are you seeking to grow your skills with endless career opportunities?, work beside teammates that feel like family?, experience working for an employer that puts your wellbeing at the heart of everything it does?, enjoy monthly celebrations, treats and recognition? and make a difference in the local community? Then Leicester Marriott Hotel is the place for you!

Explore our very big world

As a world-class leader in the travel industry, there’s no better place than Marriott International to make your mark. Joining us, you’ll get to entertain and meet people from all over the world as you build your experience. You’ll find a place where your personality and ideas are appreciated just as much as the work you do. And you’ll grow through opportunities to explore the business, opening yourself to various career options. If you have the natural ability to communicate and enjoy working with others, we welcome you to join our global family.

The impact you’ll make

First impressions are everything. And you’ll set the tone for every guest’s stay. With a genuinely warm welcome, you’ll be ready with answers to any questions and happy to offer information about hotel services, facilities and the local area. Anything to help make their visit that bit more special. And, creating the smoothest check-out experience, you’ll make sure they leave us happy too.

What you’ll do

• Assist guests with check-in and check-out during night shifts.

• Handle room service orders, ensuring timely and accurate delivery to guest rooms.

• Maintain cleanliness and tidiness of public areas, including the lobby, gym, and other shared spaces.

• Ensure the car park area is clean and well-maintained.

• Perform gritting in the car park and entrance areas during colder weather conditions.

• Respond to guest requests and resolve any issues in a professional and timely manner.

• Monitor and maintain security throughout the hotel during the night shift.

• Assist with luggage handling and storage when required.

• Set up and prepare conference rooms or other areas for events or meetings as needed.

• Provide general support to the front office and night team as necessary.

• Ensure all health and safety standards are met in all work areas.

What we’re looking for

Previous experience in hospitality or customer service is preferred, but not essential.

• A night owl, ideally a person used to working nights

• A warm, people-oriented demeanour

• A team-first attitude

• Positive outlook and outgoing personality

• Flexibility, problem-solving skills and multi-tasking ability – the team is smaller on nights which results in quick thinking, decision making and working together

• Strong communication and interpersonal skills.

• Ability to work independently and as part of a team.

• Excellent time management and organizational skills.

• Attention to detail with a strong commitment to cleanliness and hygiene.

• Flexibility to work night shifts, including weekends and holidays.

• Friendly and approachable demeanor with a focus on providing exceptional guest service.

• Basic computer skills for check-in/out and room service systems.

• Ability to perform physical tasks, including lifting and moving items, as required.

• Ability to work in outdoor conditions when maintaining the car park and performing gritting tasks.

Perks you deserve

In addition to an hourly rate of £12.34, ensuring you are paid for every hour worked, we’ll support you in and out of the workplace by offering:

Health & Wellbeing - complimentary Leisure Club Membership because your wellbeing is important

Meals - Tasty and Varied Meals in our Associate Dining Facility

Uniform & dry-cleaning service

Discounts - Enrolment in Perks at Work - Access to unlimited deals from retailers to restaurants, cinema’s and more

Travel - Discounted Hotel Accommodation Worldwide for you and your Friends & Family, 20% F&B Discount, 30% Retail Discount & 20% Spa Discount in Marriott Hotels Worldwide

Holidays - 20 days holiday plus 8 Bank Holidays increasing with service

Pay - Annual Performance Related Pay Review

Health - Cycle to work scheme

Pension & Life Assurance

Take Care Access to our Take Care Emotional Wellbeing Resources & Associate Assistance Service

Develop and Grow - Comprehensive Training and Development programs

Career - career progression opportunities are endless as the #1 leader in hospitality worldwide

Celebrate - Awards and Recognition Celebrations

Events - Monthly Calendar of Associate Focused & Fun Events

With this role you will be working 40 hours per week over 5 days, including weekends with shifts overnight from 10.45pm – 7.15am

If this sounds like the perfect role for you apply online or email Trevor.Barretto@marriotthotels.com

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability, age and veteran status, or any other basis covered under applicable law.

Same Posting Description for Internal and External Candidates

Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that’s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand’s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin your purpose, belong to an amazing global​ team, and become the best version of you.