Job Information
Express Employment Professionals Residential HVAC Technician in Lehighton, Pennsylvania
Job Responsibilities:
- Service heating, ventilation, and cooling units for residential customers.
- Diagnose and repair of electronic, mechanical and electrical components of these systems.
- Travel to job sites in the service area, and work with dispatch to ensure schedule is maintained and delays are properly communicated to the customer.
- Maintain good working order of company vehicle including refueling as necessary.
- Maintain proper stock, parts, tools, and safety equipment in the vehicle.
- Maintain and submit monthly mileage log forms.
- Understand company pricing and generate appropriate customer invoice at the job site.
- Electronically process credit card payments.
- Obtain customer signature at the completion of the job.
- Obtain correct customer information including email address.
- Document all equipment upon arrival: make model, serial number, type of fuel, necessary test measurements, and pictures as necessary.
- Diagnose diverse service issues, obtain any replacement parts, calibrate the system to manufacturer's recommendations, and explain fully to the customer what the issue is and what is a need to correct.
- Participate in company provided training opportunities (occasional travel) on latest industry technologies.
- Identify and report to owner potential opportunities for additional business (newer system, service contracts, and additional services).
Requirements:
- Excellent customer service skills with a desire to exceed customer expectations. Customers First!
- Experience in installation, maintenance, and troubleshooting and correcting diverse HVAC service issues.
- At least 3 years previous experience with HVAC and boilers.
- Good analytical skills and attention to detail
- Ability to work independently in a timely manner, making sure job is done correctly the first time.
- Well groomed, neat appearance
- Valid driver's license and clean driving record
- Valid social security number
- Must be able to pass drug and background test(s) as required by company
- Lift up to 50 pounds
- Be able to push, pull, carry or maneuver heavier items (with additional manpower or appropriate devices); carry ladders; work from heights, work in small crawl spaces.
- Observe all company procedures and safety rules.
