Job Information
ADOBE INC. Technical Account Manager in LEHI, Utah
Our Company
Changing the world through digital experiences is what Adobe's all about. We give everyone-from emerging artists to global brands-everything they need to design and deliver exceptional digital experiences! We're passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen.
We're on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours!
Job Description
Our Company
Crafting the world through digital experiences is what Adobe's all about. We provide everyone-from emerging artists to global brands-everything they need to craft and deliver outstanding digital experiences! We're passionate about empowering people to build powerful and engaging digital experiences.
Our goal is to hire the very best talent and provide outstanding employee experiences. We prioritize equal opportunity and respect for all. We encourage new ideas from every corner of the organization, including yours!
The Opportunity
As large enterprises invest in Adobe, we are in need of strategic and high-powered technical talent to help our largest customers navigate their operational needs across the Adobe Experience Cloud solutions.
Our Technical Account Managers (TAM) build, develop, and maintain one-on-one relationships with our world-class customers. Their range of technical activities is designed to support operational well-being and enhance investment through the adoption of new solutions and functionality.
Job Responsibilities
Build, develop, and maintain one-on-one relationships with customers.
Produce and deliver a prescribed set of technical services to maintain operational health.
Drive discussions with multiple personas from developers and analysts to management and senior leadership regarding tasks, projects, cases, and prioritization.
Serve as a primary, technical go-to person for multiple customers, establishing a deep business and operational understanding of their environment.
Field technical inquiries, handle customer issues, and influence partners to improve customers' health.
Strategically think about people, process, and technology challenges, helping customers realize the efficiencies and advantages of Adobe Experience Cloud and Adobe Creative Cloud applications
Identify and mitigate risks to establish successful partnerships with Adobe team, namely Product Engineering, Product Management, Consulting, TechOps, and the overall account team.
Consistent effort to document, input, and supply strategic and tactical insights inside Adobe Workfront
Job Requirements
Experience in a customer-facing role with outstanding communication skills.
Ability to drive discussions and represent Adobe within a customer's environment.
Ability to successfully execute solutions and functionality to optimize customer investment.
Demonstrated ability to identify and mitigate risks, ensuring customers' operational health.
Ability to collaborate within a team to deliver world-class service.
Strong willingness and hunger to solution sophisticated people-, process-, and technology-based challenges
Adaptability to continuously produce change and innovation for a customer on the cutting edge of technology
High level of responsiveness, possessing a healthy competitive edge within a dedicated set of technology, fostering strong relationships both inside... For full info follow application link.
Adobe is an equal opportunity employer. We welcome and en courage diversity in the workplace regardless of race, gender, sexual orientation, gender identity, disability or veteran status.
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