Easter Seals Jobs

Essential Functions

• Maintain each customer's maintenance records through a process of tracking customer purchased products from the point of purchase through the end of life
• Able to demonstrate an in-depth understanding of the project workflow from a quote, to opportunity, to sales order, to invoice, and working knowledge of the systems used throughout the various phases of the project workflow
• Process and convert ILS project and add-on sales quotes to customer orders
• Verify the accuracy of orders and contracts to ensure they agree with the customer's purchase order or signed agreement
• Process and prepare customer maintenance renewal audits accurately and in a timely manner
• Required to meet minimum departmental expectations for speed and accuracy
• Partner with the representatives in the Sales and Legal departments to ensure that each order complies with the Company's payment terms and discounting policy. Resolve any issues in a timely manner
• Communicate with customers and other employees within the company (sales, operations, client care, contracts, and finance) to assist in resolving any issues that could impact maintenance or result in the delay/non-payment of an invoice
• Monitor past-due accounts and contact customers in effort to collect payments
• Provide support to sales representatives as it relates to potential and booked orders, customer order changes and general order information
• Assist with special projects as assigned
• Coordinate with order management to meet or exceed customer expectations

Additional responsibilities

• Complete special project assignments
• Assist in the development of documentation, policies, procedures, correspondence and other business applications that increase departmental productivity
• Use available opportunities to train and mentor peers
• Continuously strives for top performance, knowledge improvements, and work flow efficiencies

Knowledge and Skills

• Eager to learn new skills and adapt to change. Ask frequent questions to ensure in-depth knowledge of process and impact on other departments and the entire company
• Technical aptitude, familiar in MS Office Excel and Word. Accounting software experience is a plus
• Ability to problem-solve
• Effective decision-making and follow-through, ability to effectively communicate process/rules to internal/external customers
• Self-motivated, responsible, detail oriented, and highly skilled at multi-tasking
• Ability to prosper in a team environment and as an individual contributor
• Successful communicator (voice mail, e-mail, fax, direct phone or over video call daily)
• Able to work under deadlines and time constraints
• Able to write, maintain and follow detailed policies and procedures
• Familiarity with simple legal terminology found in customer terms and conditions, contracts and financing documents
• Ability to work overtime as necessary particularly at month, quarter and year-end as required

Education

• Associates Degree in accounting or business preferred

Experience

• 1+ years of previous invoice experience with an electronic billing system and/or collections experience 
• 6+ months of previous experience with SalesForce.com or a similar CRM system
• Exposure to Sage Intacct or a similar enterprise wide ERP system

Additional Qualifications

• Qualified candidates must be able to pass background check and drug test (including marijuana)

Hiring Salary Range

• $20 per hour

Benefits

• Medical, Dental, and Vision Insurance
• Health Savings Account
• Retirement Savings Plan -- 401(k)
• Paid Time Off
• Holidays
• Short-Term Disability
• Long-Term Disability
• Group Life and AD&D Insurance
• Educational Assistance
• Adoption Assistance
• Employee Assistance Program (EAP)

*We are unable to sponsor H-1B visas at this time.