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ABM Industries Lead Supervisor in Lebanon, Pennsylvania

Overview

Benefit Information:

ABM offers a comprehensive benefits package. For information about ABM’s benefits, visit ABM 2024 Employee Benefits (https://www.abm.com/wp-content/uploads/2023/11/2024-Recruitment-Frontline-11.6.23.pdf) | Front Line Team Members | (Programa de Beneficios de ABM)

Essential Functions

  • Conducts quality improvement inspections within assigned areas of responsibility

  • Ensures quality and satisfaction levels are meeting and/or exceeding expectations

  • Assures the highest quality of customer satisfaction

  • Assists with Training and Development

  • Provides guidance in safety, cleaning processes, procedures, and chemical usage to cleaning crew.

  • Counsels crew members in regards to tardiness, absenteeism, work performance etc, using proper documentation procedures.

  • Leads and participates in a team to ensure the successful completion of assigned tasks

  • Responsible for the running and leadership of the shift in the absence of the Supervisor

  • When the Supervisor is present, the lead worker may be responsible for directing smaller work groups

  • Assists the Supervisor and Shift Manager in the direction and supervision of field employees

  • While disciplinary authority is not given to this position, it is expected that the Lead will report performance issues to the Supervisor

  • Establishes and maintains effective communication and working relationships with passengers, co-workers, shift coordinators, supervisors, managers, etc.

  • Complies with all safety, security, compliance, and quality standards and procedures established by the Company, Clients, and regulatory authorities

Responsibilities

  • Provides leadership and direction to team members

  • Provides open communication between field employees and management

  • Provides positive coaching to team members

  • Assists with the training of housekeeping staff and schedules work assignments

  • Assists with making daily and weekly work schedules

  • Oversees and performs cleaning operations in assigned building

  • Takes care of keys and access cards for the property

  • Reports damaged, broken and out of work features/items

  • Makes sure premises are secured at all times

  • Oversees and performs additional service requests (tag job) in assigned building

  • Works with Area Manager to schedule jobs with Property Manager and cleaning crew to complete the work.

  • Coordinates scheduling of cleaning crew.

  • Oversees quality of jobs and confirms completion with Area Manager.

  • Provides training to all new hires assigned to the building

  • Attends and participates in all meeting and training sessions involving assigned property and crew.

  • Completes time sheets, validates time sheet accuracy and delivers time sheets to office.

  • Checks supplies, equipment, and chemicals weekly.

  • Completes order forms completely and accurately.

  • Coordinates equipment usage and inventories.

  • Performs all tasks and duties required of your team

  • Miscellaneous duties as assigned

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REQNUMBER: 102773

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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