Easter Seals Jobs

Description

Responsibilities Include:

• Maintain daily contact with residents and/or their representatives concerning any aspect of rent collection, including property visits, telephone inquiries, office interviews, coordination of payments, and offering advice on methods of payment

• Develop and distribute weekly, monthly, quarterly, and annual collections status reports to management

• Resolves cash application issues in conjunction with the AR Specialist

• Research and reconcile resident ledgers

• Works with other team members to resolve and collect payments for disputed charges

• Create, design, implement and enforce debt counselling policy and procedures to ensure sustainable tenancies

• Manage all notices and late fees in accordance with policy and procedures

• Ensures key principles of customer service are adhered to and the needs to vulnerable residents are met

• Understands rent collections that considers financial circumstances and identify suitable cases for referral to debt counselling services

• Actively monitors all payment commitments on a consistent basis and takes appropriate action

• Ensure all YARDI and manual documentation systems are accurately updated and maintained on a timely basis

• Prepares court documents and paperwork relevant to rent cases including negotiation with tenants and other representatives before hearings

• Understands Court procedures including liaison with court officials and legal services as required

• Files and follows through on small claims proceedings

• Coordinates lock outs in conjunction with Property Managers

• Coordinates inventories and photographic evidence in respect of items remaining in the property and damage to property

• Transfers bad debt cases to collection agency in accordance with policy and procedure

• Maintains continual awareness of changes in the regulation and precedents in respect of rent collection and recovery

• Provides written reports in relation to collection, legal referral, including provision of referrals to external agencies

• Liaison between company and collection agency

Benefits: Medical, Dental, Life Insurance, PTO, Paid Sick Leave and 12 Paid Holidays. Eligible for benefits 30 days after employment.

Salary: Based on Experience

Qualifications

Behaviors

Preferred

• Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well

Motivations

Preferred

• Self-Starter: Inspired to perform without outside help

• Goal Completion: Inspired to perform well by the completion of tasks

Education

Required

• Associates or better in Accounting

Experience

Required

• Minimum 2+ years of demonstrated collections experience

• Associate degree in business, finance, or accounting. Bachelor’s degree is a plus

Preferred

• Supervisory/Management experience is a plus

• Strong attention to detail & goal-oriented

• Ability to work in a fast-paced environment and adaptable to the company’s changing needs

• Strong time management and organizational skills

• Professional appearance and demeanor

• Superior ability to help our customers resolve issues with respect, professionalism and clear communication

• Ability to manage several tasks at once while remaining detailed and well organized

• Trustworthy and dependable

• Excellent computer skills and tech aptitude

• Ability to work at night and on Saturdays to meet responsibilities

• Knowledge of Microsoft Office and YARDI

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)