Job Information
Golden Route Operations Reservation Clerk in laughlin, Nevada
City
laughlin
State
NV
Shift
Swing
Type of Shift
Full Time
Department
Reservations & Central Communications
Reservation Clerk Edgewater (Laughlin, NV)
Description:
$500 Signing Bonus
Summary:
Assist guests with incoming phone calls, transfers and inquiries regarding facilities and services for all Golden Entertainment-owned properties in the Laughlin, NV.
Essential Functions and Responsibilities:
Answer and handle all incoming calls to central Laughlin reservations from outside or within the properties
Maximize department revenue by selling company products to all current and potential guests
Input required information into the appropriate computer system and complete all necessary paperwork accurately and in a timely manner
Notify supervisors of all irregularities, customer problems or related area of difficulty
Authorize to and knowledgeable at administering complimentaries to guests based on established casino criteria
Maintain the daily abandonment rate
Maintain a comfortable and pleasant work environment
Ensure compliance with all applicable gaming laws and company internal controls, policies and procedures, Title 31, and federal regulations, as they apply to the position
Provide outstanding guest service in a timely manner to both guests and fellow team members that meets the company’s guest service culture standards
Perform other duties as assigned
Requirements:
Qualifications
Minimum six months of related experience or an equivalent combination of education and experience preferred
Excellent listening and interpersonal skills
Must be able to maintain a flexible working schedule based on a 24 hour work environment as well as being dependable and punctual
Previous experience with LMS/CMS or PBX applications preferred
At least 18 years of age
High school diploma or equivalent preferred
Ability to effectively communicate in English, both written and verbal
Obtain and maintain all work cards as required by the company
Verify right to work in the United States
Work Cards
- None
Physical Requirements
Occasionally push/pull up to 15 lbs.
Occasionally lift and/or carry up to 25 lbs. at floor, knee, waist, and chest levels
Occasionally squat, kneel, and communicate via radio
Frequently bend, reach, twist, sit, and stand, and use of phone
Constant use of hearing and vision, distinguish between shades of color, and use tools or equipment requiring a high degree of dexterity
Work Environment Potential Conditions
- Indoor
Disclaimer
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Other duties, responsibilities, and activities may change or be assigned at any time with or without notice. Must be able to perform the essential functions of the position with or without reasonable accommodation.
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