Job Information
Arizona Department of Economic Security Floor Supervisor in LAUGHLIN, Nevada
This job was posted by https://www.azjobconnection.gov : For more information, please see: https://www.azjobconnection.gov/jobs/6798540
Responsible for assisting with the day to day operation and direct supervision of assigned activities within the Table Games department. Oversee department and/or shift(s) as assigned. Ensure daily operations and experiences meet guest expectations. Appropriately respond to and manage any escalated departmental concerns and guest and/or team member challenges. Assist with training, developing, measuring performance, disciplining, and/or scheduling department staff, as assigned Supervise all table games. Possess knowledge of basic strategy, money management and skill criteria on games authorized to supervise. Knowledge of and compliance with all departmental policies, service standards and gaming regulations, as they pertain to Table Games. Anticipate guest\'s needs, acknowledge and respond promptly to any and all requests. Resolve guest complaints, ensuring guest satisfaction based upon rules of the games, comping criteria or other pertinent factors. Advise Manager or Director of any personnel or operational challenges. Count table inventories; calculate win/loss at the end of shift. Communicate all pertinent information to incoming shift. Issue playing cards and dice and review them for irregularities at the beginning of shift as well as during the shift. Provide outstanding customer service in a timely manner to both guests and fellow team members Performs other duties as assigned
