Easter Seals Jobs

This job was posted by https://www.azjobconnection.gov : For more information, please see: https://www.azjobconnection.gov/jobs/6491632

Summary:

Supervises all Beverage Department staff.Ensures Beverage quality, guest service, scheduling, labor cost and revenue goals are met. Responsible for day-to-day operations of activities and events in the entertainment outlets owned and/or operated by the company. Encourages team member morale. Helps in other departments as needed such as Banquets and Food.

Essential Functions and Responsibilities:

• Works with entertainers, entertainment staff and others related to each show to ensure shows are executed successfully
• Oversees tactical execution of shows and casino events (as scheduled) to ensure smooth operation
• Resolves any escalated guest, team member or entertainer concerns before, during and after the shows
• Responsible for assisting with training, supervising, developing and disciplining department staff
• Provides strong leadership, active supervision and timely coaching and counseling to the staff
• Constitently emphasizes team member training to increase guest service standards
• Provides continual evaluation of processes and procedures and provides methods to improve efficiency and service
• Formulates training outlines as needed for job standards to ensure all team members understand and have the skills to provide quality internal and external guest service
• Emphasizes developing and training program for management staff
• Ensures management staff follows all company policies and procedures
• Ensures management is checking team members for proper uniforms and maintaining all items needed to perform job duties
• Ensures management staff follows guidelines as dictated by Steelworkers Union contract agreement
• Ensures team member schedules are appropriate for the business volume
• Ensures that the bars are clean, organized and properly funtioning and that bar equipment is maintained. Ensuring all bars are always up to health department standards
• Ensures health, safety and sanitation standards are always followed
• Works with designated beverage management to develop product specifications, cost analysis, and performs cuttings, yield tests, etc., as may be required
• Reviews work procedures and operational problems to determine ways to improve service, performance and/or safety
• Organizes and directs worker training programs, resolve personnel problems, hire new staff and evaluate team member performance in dining and drinking facilities
• Formulates accurate reporting and evaluation methods using logs, written reports and/or warehouse staff of drink specifications, cost analysis, receiving methods and production practices to ensure products are being effectively utilized
• Arrange for equipment maintenance and repairs and coordinate a variety of services such as waste removal and pest control
• Establishes pars for liquor, wines, and other related items to anticipate amounts to be purchased or requisitioned
• Ensure compliance with all applicable gaming laws and company internal controls, policies and procedures, Title 31, and federal regulations, as they apply to the position
• Provide outstanding guest service in a timely manner to both guests and fellow team members that meets the companys guest service culture standards
• Perform other duties as assigned