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Professional Services Digital Capability Manager

As the Professional Services Digital Capability Manager, you'll identify and prioritize new digital capabilities for the North America market, specifically for Hospital Patient Monitoring. You'll act as a change agent, oversee digital education initiatives, and collaborate with thought leaders and experts to transform business processes and develop standardized solutions. You will report directly to the HPM Workforce Innovation Office Leader.

Your role:

• Develop and improve onboarding, training, and certification plans for the North America Hospital Patient Monitoring (HPM) delivery team.

• Drive Communities of Practice to share knowledge and best practices across the North America region.

• Collaborate with HPM business and North America PS&SD leaders to establish strategic plans, representing customer and regional needs.

• Act as a contact for program escalations and strategically advance Philips services by identifying improvement areas.

• Lead service delivery improvements, identify new capabilities, and work with program leaders to prioritize and implement capability development.

• Participate in Design Reference Groups, release planning for the Philips Learning Center, and ensure service readiness for new products.

You're the right fit if:

• Bachelor’s degree in a relevant field; Master’s degree preferred.

• At least five years of patient monitoring solution delivery experience.

• PMP and Lean Six Sigma Certification preferred.

• Strong strategic skills and knowledge of business process design and continuous improvement methods.

• Proven leadership in developing high-performing teams and working in a matrix organization.

• Excellent prioritization, problem-solving, communication, and presentation skills.

• You must be able to successfully perform the following minimum Physical, Cognitive and Environmental job requirements with or without accommodation for this position.

How we work together

We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week. Onsite roles require full-time presence in the company’s facilities. Field roles are most effectively done outside of the company’s main facilities, generally at the customers’ or suppliers’ locations.

This is a field role.

About Philips

We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help improve the lives of others.

• Learn more about our business.

• Discover our rich and exciting history.

• Learn more about our purpose.

• Learn more about our commitment to diversity and inclusion.

Philips Transparency Details

The pay range for this position is $ 102,200.00 to $175,200.00

The actual base pay offered may vary within the posted ranges depending on multiple factors including job-related knowledge/skills, experience, business needs, geographical location, and internal equity.  

In addition, other compensation, such as an annual incentive bonus, sales commission or long-term incentives may be offered. Employees are eligible to participate in our comprehensive Philips Total Rewards benefits program, which includes a generous PTO, 401k (up to 7% match), HSA (with company contribution), stock purchase plan, education reimbursement and much more. Details about our benefits can be found here.

At Philips, it is not typical for an individual to be hired at or near the top end of the range for their role and compensation decisions are dependent upon the facts and circumstances of each case.

Additional Information

US work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa, now or in the future.

#LI-FIELD

It is the policy of Philips to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, ethnicity, religion, gender, pregnancy/childbirth, age, national origin, sexual orientation, gender identity or expression, disability or perceived disability, genetic information, citizenship, veteran or military status or a person’s relationship or association with a protected veteran, including spouses and other family members, marital or domestic partner status, or any other category protected by federal, state and/or local laws.

As an equal opportunity employer, Philips is committed to a diverse workforce. In order to ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veterans' Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants that require accommodation in the job application process may contact 888-367-7223, option 5, for assistance.

Equal Employment and Opportunity Employer/Disabled/Veteran