Job Information
The Albany Auto Group AAM - Cashier Receptionist - Northway Toyota in Latham, New York
Description We are seeking highly motivated individuals to join our team at The Albany Auto Group for the position of Cashier/Receptionist. The ideal candidate should possess excellent customer service skills, strong initiative, and be a team player. Job Duties: • Calculate the customer’s bill using the dealership’s computer system. • Receive cash, checks and credit card payments from customers and record the amount received on the repair order and/or counter ticket. • Make change accurately and issue receipts to customers. • Ascertain and record totals of counter tickets and repair orders, sales deposits and verify against all cash, checks and credit card payments on hand at end of shift (including excel worksheet of service and parts invoice totals) (add credit card slips to balance to batch totals) (communicating any discrepancies) (put repair order, counter tickets or stock numbers on credit card slips or checks) (putting repair orders and counter tickets in order by number). Verify parts and service invoices to batch posting report must account for all invoices closed from the prior day. • Process internals daily. • Guarantee all checks in accordance with the company policy. • Answer phones and direct consumer to the proper department and follow up in a timely manner. Assist customers with scheduling appointments. • Handle customer complaints diplomatically and refer complaining customers to the appropriate individual for resolution. • Must follow all company safety policies and procedures. • Promptly and efficiently answer multi-line phone and transfer calls. • Check with Management at the end of each shift before leaving the dealership to make sure they do not need anything additional. • Filing (Service Repair Orders, Parts Counter Tickets, Car Deal Files, Hard Copies) • Perform any other special duties as requested by Dealer and other Managers. • Regular attendance consistent with attendance policy. • Able to have a flexible work schedule, including all holidays. Job/Education Requirements: • High school diploma. • Knowledge of Microsoft Office to include Excel and Word is a plus. • Ability to read and comprehend instructions and information. • Excellent oral communication skills. • Professional personal appearance. • Ability to communicate customers' interests needs and requests to management and sales personnel. • Hours are 9 a.m. to 6 p.m. Monday through Friday We offer a comprehensive benefits package to include: Health, Dental, Vision, 401K with company match, life insurance, employee discount, and paid time-off!
