Job Information
Golden Route Operations Players Club Representative in Las Vegas, Nevada
City
Las Vegas
State
NV
Shift
Varies
Type of Shift
Part Time
Department
Player Development & Players Club
Players Club Representative The Strat (Las Vegas, NV)
Description:
Summary: Provide information to guests about the benefits of being a players club member including specials, promotions, cash back, cash coupons, party invitations and other casino offerings. Assists club members with any questions and/or concerns regarding the club. Provide courteous and efficient service to all guests.
Essential Functions:
Explain to guests how the players club card entitles them to special benefits including cash back, cash coupons, special promotions and offerings
Enroll and create new member accounts
Review daily event calendar and be familiar with current activities/offerings and all Casino/Hotel current promotions etc.
Print cash and/or comp vouchers from CMS, reprint player cards from CMS, issue pin code numbers from CDS, enroll new players for new player incentives
Assist with guest complaints, comments and card discrepancies
Balance drawer accurately
Keep booth area clean and orderly at all times
Provide excellent guest service at all times
Ensure compliance with all applicable gaming laws and company internal controls, policies and procedures, Title 31, and federal regulations
Performs other duties as assigned
Requirements:
Qualifications/Requirements:
At least one year experience in a guest service position with proven ability to provide outstanding service to guests
Six months previous experience in same or similar role preferred
Ability to accurately input and access information in the property management system/computers.
Basic computer skills
experience with LMS or CMS preferred
Ability to accurately compute accurate mathematical calculations
Ability to effectively communicate in English, both written and verbal
Bi-lingual desired
Excellent guest service skills
High school diploma or equivalent preferred
Minimum 21 years of age
Required Work Cards
Gaming
Alcohol Awareness
Physical Requirements
Walking, standing and/or stooping for 90% of the time
Lifting, carrying, pushing, pulling or otherwise moving objects weighing up to 15 pounds (less than 25% of the time)
Use tools or equipment requiring a high degree of dexterity
Hearing, speaking, vision, literacy (critical)
Work inside in noisy, smoky environment
Ability to work for sustained periods of time while maintaining concentrated attention to detail
Disclaimer
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Duties to be performed with or without reasonable accommodations.
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