Job Information
iPostal1 Mail Center Support Representative - Las Vegas, NV in Las Vegas, Nevada
We're i Postal1 and we're in growth mode!
This is an exciting time to join our team. Headquartered in New York, we are an established, cutting edge leader in the digital mailbox industry.
Full Time
Mail Center Support Representative - Las Vegas, NV
Las Vegas, Nevada
We are currently seeking a Mail Center Support Representative to join our growing team. To join our customer service team, you should be comfortable supporting customers via the phone, on chat and through email, an excellent verbal and written communicator, able to think on your feet and have a positive, team-oriented attitude. If you are interested in working in a fun, dynamic, fast-paced environment, this may be the opportunity for you!
There will be a two-week, paid training which starts with the first week in the Las Vegas office and the second week in our Montebello, N.Y. headquarters.
*Please note this is an in-office role. Remote work is not available.
Responsibilities include:
Answer inbound calls in a prompt and professional manner
Deliver all information in a positive, conversational, and compassionate manner to facilitate relationship development
Build sustainable relationships and trust through open and interactive communication
Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
Document all customer interactions and escalate issues to the department manager as needed
Follow communication procedures, guidelines, and policies
Requirements:
Active listening skills
Ability to organize and manage a busy schedule
Ability to learn internal systems quickly
Must be inquisitive and thorough
Results oriented mentality
Strong work ethic
Excellent verbal and written communication skills
Previous experience in a customer service-oriented role
iPostal1 is an Equal Opportunity Employer and considers all applicants for employment without regard to race, color, religious creed, ancestry, religion, sex, sexual orientation, gender identity and/or expression, pregnancy, age, national origin, marital status, disability, military status, genetic information, or any other category protected by law.
