Easter Seals Jobs

Description

We are seeking an experienced Helpdesk Manager to lead our client's IT support team, with a focus on managing and supporting hospitality and gaming applications. The ideal candidate will have a deep understanding of the unique challenges associated with the gaming industry, and the technical expertise to ensure that all systems run smoothly.

Key Responsibilities:

• Manage and oversee the daily operations of the helpdesk team, ensuring high levels of customer service and support.

• Provide leadership and guidance to helpdesk staff, including training, mentoring, and performance evaluations.

• Develop and implement helpdesk policies, procedures, and best practices to enhance service delivery.

• Ensure timely and effective resolution of all support tickets, with a focus on issues related to casino and gaming applications.

• Work closely with other IT departments to coordinate the installation, configuration, and maintenance of gaming-related software and hardware.

• Monitor system performance and proactively address potential issues to minimize downtime and disruptions.

• Act as the primary point of contact for escalations related to gaming and casino application issues.

• Collaborate with casino operations and other departments to understand their technology needs and develop solutions.

• Prepare and present regular reports on helpdesk performance, identifying areas for improvement.

• Stay updated on the latest developments in gaming technology and ensure the team is trained on new tools and applications.

  Requirements

Qualifications:

• Education: Bachelor’s degree in Information Technology, Computer Science, or a related field.

• Proven experience as a Helpdesk Manager or in a similar leadership role within the gaming or casino industry.

• In-depth knowledge of casino and technologies, including installation, configuration, and troubleshooting.

• Strong understanding of IT service management and helpdesk operations.

  Technology Doesn't Change the World, People Do.®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

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