Job Information
ASM Global Guest Services Representative in Laredo, Texas
POSITION: Guest Services Representative
DEPARTMENT: Executive
REPORTS TO: Executive Assistant
Summary
ASM Global, the leader in privately managed public assembly facilities, has an excellent and immediate opening for Guest Services Representative/HR Assistant for ASM Global/Sames Auto Arena. Responsible for delivering a high-standard of customer service at the Guest Services desk and completing administrative HR duties at the request of the HR Designee.
Essential Duties and Responsibilities
Include the following:
Assists customers, clients, staff, tenants, and general public
Answers incoming calls, determines purpose of calls and forwards to appropriate personnel or department
Takes and delivers messages or transfers calls
Answers questions about company and events
Welcomes visitors, determines nature of business, announces visitors to appropriate personnel
Monitors visitor access and issues passes when required
Operates radio dispatch as needed
Receives, sorts, and routes mail and maintains and routes publications
Retrieves messages from voicemail and forwards to appropriate personnel
Composes and types routine correspondence
Makes copies of correspondence and other printed materials
Schedules part-time employees for Directors at their request
Coordinates schedules and makes appointments for Directors at their request
Conducts research and compiles statistical reports; maintains marketing databases
Performs other clerical duties as needed
Assist in the maintenance of employee files
Maintain employee and applicant logs
Assist with the organization, pre-screening, & distribution of applications
Maintain compliance binders (I-9, Confidential Questionnaires, etc)
Conduct background checking as requested by HR Designee
Schedule new hire orientations
Attend job fairs in the absence of HR Designee
Assist with job postings, online applicants, and online posting maintenance
Input incident/injury claims
Assist HR Designee with other tasks as needed
Other duties may be assigned.
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience
High school diploma or GED is REQUIRED
Bi-lingual (English/Spanish) is REQUIRED
2+ years of administrative experience is preferred
Skills and Abilities
Must possess excellent verbal, written, organizational, problem solving and interpersonal skills.
Professional presentation, appearance and work ethic required.
Computer Skills
Proficiency in all MS Office applications, office equipment, fax machines, copy machines, etc.
Ability to type at least 55 wpm required.
Other Qualifications
MUST BE 18+ YEARS OLD TO APPLY
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to move around the facility; to stand for long hours during events; talk and hear. This position may require work inside or outside of the building, as needed by events.
Note
The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.
To Apply
Apply at-
Niza Flores
Sames Auto Arena/ ASM Global
6700 Arena Blvd.
Laredo, TX 78041
Applicants that need reasonable accommodations to complete the application process may contact (956) 523-6571. ASM Global is an Equal Opportunity/Affirmative Action employer and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal
